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Account Manager

Sales | New York, NY | Full Time

Job Description

ABOUT US


LiveAuctioneers is the leading marketplace for fine art, collectibles, furniture, and jewelry. Our catalogs include everything from Picasso paintings to Michael Jackson's moonwalking shoes to NFL Super Bowl rings.  In 2015, LiveAuctioneers helped facilitate over $3 billion of sales by connecting over 3 million of the world's most knowledgeable collectors with 5,000 passionate sellers of one-of-a-kind items.

The LiveAuctioneers management team has started and/or grown market-leading companies like Amazon, Seamless / Grubhub, 1stdibs, SinglePlatform and IBM.  The company's most recent investment was led by Bessemer Venture Partners, early investors in hugely innovative companies like LinkedIn, Yelp, Skype, and Pinterest.

LiveAuctioneers was named a 2016 Red Herring Top 100 North America award winner, joining a prestigious list of past winners that includes Facebook, Twitter, Google, Yahoo, Skype and eBay.  We were also voted as "One of the Best Places to Work in New York City" by Crain's New York Business for 2016, 2017 and 2018.


JOB SUMMARY

We are selectively looking for talent who is passionate about delivering exception.

The ideal Account Manager possesses energy, passion, authenticity, humility and creativity.

The core responsibility is to deliver stellar onboarding training to new clients which ensures a path to retain clients long term.  A successful account manager will also identify and grow opportunities within client accounts and help with sales team to ensure growth attainment.

At the end of the day, your aim is to wow our clients and leave them with greater knowledge and a smile.

 

RESPONSIBILITIES
Responsibilities include but are not limited to:

  • Own the onboarding and implementation process for clients, setting them up for a successful long-term partnership

  • Serve as the internal point of contact for our clients; effectively collaborating with our sales, support and marketing teams

  • Create and deliver all onboarding & retention programs and materials

  • Help improve clients' product knowledge and offer guidance on best practices to ensure adoption and success

  • Leverage client feedback to improve the onboarding process 

  • Develop tools and centralize processes to improve operational efficiencies in the onboarding process and ease the workload on both the account management and customer support teams

REQUIREMENTS

  • 2+ years of prior of account management/sales/customer service experience

  • Able to respond promptly to inquiries via telephone, ticketing system and chat

  • Ability to learn technical concepts quickly and explain those concepts in an easy to understand manner

  • Able to multitask, i.e., prioritize and manage multiple inquiries simultaneously

  • Ability to work independently and efficiently to meet deadlines in a fast-paced, high-performance environment

  • Ability to listen to client needs and recommend appropriate and accurate solutions 

  • Excellent verbal and written communication skills

  • Strong technical aptitude including expertise with office suites, web navigation, CRM tools (preferably Salesforce & HelpScout), and online conferencing software


PERKS

  • Competitive salary

  • A great culture with catered lunches, happy hours, and events

  • Generous vacation time

  • Company matched 401k

  • Healthcare and dental care

  • Fully stocked pantry

  • A team focused on creating an extremely social and engaging experience

  • A friendly, open and collaborative workspace