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Instructional Designer, E-Learning Development (Open to Remote)

Client Success | Remote in New York, NY | Full Time

Job Description

Who We Are:

At ListenFirst, we’re passionate about creating insights from social data that help our clients make smarter, faster, and more informed decisions than ever before. We partner with the most successful consumer brands in the world to transform how they use social data to drive every kind of decision in their business. Clients use our software to identify trends, plan campaigns, acquire new customers, predict sales, and drive revenue.

We are building our team and looking for talented, ambitious, and creative people, interested in solving challenging problems at scale for the biggest brands in the world. 

About This Role:

We’re looking for an Instructional Designer with a proven track record in enabling software adoption. This candidate will be responsible for designing, developing, and maintaining course content for e-learning and instructor-led training sessions to support the development, productivity, and retention of our customers, as well as developing/maintaining instructional materials. The ideal candidate is a social media expert and self-starter, motivated to bring new ListenFirst users to value as quickly as possible. 

Responsibilities Include:

  • Work closely with subject matter experts and the Client Success department leaders to prepare content that meets the needs of ListenFirst customers and employees 

  • Plan, design and develop engaging and effective eLearning and Instructor-led courses (for example, training guides, how-to videos, in-app guided tours) 

  • Maintain and refresh eLearning Instructor-led courses as the ListenFirst software evolves 

  • Report the status of projects and eLearning success rates to the Department Manager 


  • Bachelor’s Degree in Adult Education, Instructional Design, English, Communications, or another related degree program 

  • 2-4 years of experience and demonstrated success as an eLearning developer in a corporate setting 

  • In-depth understanding of social media marketing channels including, but not limited to: Facebook, Twitter, Instagram, YouTube, etc  

  • Passionate about interactive learning  

  • Strong problem solving and critical thinking skills 

  • Able to effectively prioritize and execute tasks in a dynamic fast-paced environment

  • Rolls easily with an ever-changing environment 

  • AppCues, Docebo and/or Articulate experience a plus