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Data Operations Analyst

Client Services | New York, NY | Full Time

Job Description

About Us:

ListenFirst is a data and analytics company providing insights for brands.  Leveraging our self-service platform, proprietary data products, and strategic analysis, we provide brands competitive context, industry standard benchmarks, reporting efficiencies, and a cross-platform vantage point to optimize business performance.  The ListenFirst platform aggregates data streams from a wide range of sources - from sales figures, customer engagement, research & tracking, media impact, social (such as Facebook and Twitter) and much more.  Since inception in 2012, ListenFirst has been working with a wide portfolio of clients, including Warner Bros., Food Network, Proximo Spirits, NewYork-Presbyterian, NBCUniversal, and more.

We are currently looking for a Data Operations Analyst, who can manage the process of keeping our brand database well maintained and current.



  • Collaborate with multiple groups (Product, Client Services, Marketing and Sales Operations) on database maintenance.

  • Create, manage and own data creation standards for going forward process.

  • Verify client and account data by reviewing, correcting, or deleting; combining data from multiple source platforms when information is incomplete if necessary.

  • Review of data regularly to ensure current, moderate auto-discovered data by the platform and Maintain the integrity of our client information.

  • Test platform changes and upgrades by inputting new data; reviewing output.

  • Maintain client confidence and protects operations by keeping information confidential.

  • Assist client account teams with data cleansing activities.

  • Contributes to team effort by accomplishing related results as needed.



  • Exceptional interpersonal skills.

  • Excellent written and verbal communication skills

  • Great attention to detail, organized and proficient with scheduling and prioritizing

  • Highly attuned intuition regarding stakeholder needs and expectation setting

  • Ability to manage junior staff, as well as report into and interact with company executive leadership

  • Client service experience in a service provider business

  • Basic understanding of marketing channels, especially digitally oriented ones including, but not limited to: Facebook, Twitter, YouTube, Tumblr, Website Analytics, Ad-Servers, Pinterest, etc.