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Client Services Analyst / PR Manager

Client Services | New York, NY | Full Time

Job Description

About Us:

ListenFirst is a data and analytics company providing insights for brands.  Leveraging our self-service platform, proprietary data products, and strategic analysis, we provide brands competitive context, industry standard benchmarks, reporting efficiencies, and a cross-platform vantage point to optimize business performance.  The ListenFirst platform aggregates data streams from a wide range of sources - from sales figures, customer engagement, research & tracking, media impact, social (such as Facebook and Twitter) and much more.  Since inception in 2012, ListenFirst has been working with a wide portfolio of clients, including Warner Bros., Food Network, Proximo Spirits, NewYork-Presbyterian, NBCUniversal, and more.

We are currently looking for qualified candidates who are interested in the best of both Client Services and PR worlds (with a 50% / 50% split respectively).  This is a highly visible role within the Client Services & Product organizations, and responsibilities will span both client accounts, as well as all external PR activities across the full suite of ListenFirst’s products and services.




  • Manage and liaise with senior level clients, supporting all elements of engagements
  • Oversee all client expectations and deliverables, including, but not limited to:
  • Delivery of weekly reports
  • Scheduling and leadership on weekly client calls/meetings
  • Quality Assurance testing on ListenFirst platform for all client-interfacing content
  • Updating all upcoming data, brands, and titles for client on an ongoing basis
  • Documenting and integrating key marketing events into the ListenFirst platform
  • Develop and implement ongoing client engagement strategies
  • Ideate and introduce new ways to present and share insights to clients
  • Understand client domain with specialized expertise, including a sophisticated knowledge of the competitive landscape
  • Constantly monitor new marketing channels and understand how these fit into the needs and priorities of client base
  • Manage existing, and foster new relationships with media partners, conferences and other ecosystem events
  • Create and execute social and digital outreach strategies, including but not limited to, press releases, blog posts, newsletters, and social content posting
  • Manage a junior support staff to assist in client deliverables
  • Collaborate with Product Development staff on Quality Assurance activities of ListenFirst Platform, as well as contributing new feature ideas and enhancements to product roadmap



  • Excellent written and verbal communication skills
  • Highly organized and proficient with scheduling and prioritizing
  • Highly attuned intuition regarding client needs and expectation setting
  • Ability to manage junior staff, as well as report into and interact with company executive leadership
  • Client service experience in a marketing services business
  • Knowledge and Interest in Cross-Channel Marketing Strategies
  • Sophisticated understanding of marketing channels, especially digitally oriented ones including, but not limited to: Facebook, Twitter, YouTube, Tumblr, Google Analytics, Omniture, Ad-Servers (ie DART), Pinterest, etc.
  • Understanding of basic and intermediate data analysis and interpretation
  • Up to date on digital trends