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Client Services Analyst

Client Services | New York, NY | Full Time

Job Description


About Us:

ListenFirst is a data and analytics company providing insights for brands.  Leveraging our self-service platform, proprietary data products, and strategic analysis, we provide brands competitive context, industry standard benchmarks, reporting efficiencies, and a cross-platform vantage point to optimize business performance.  The ListenFirst platform aggregates data streams from a wide range of sources - from sales figures, customer engagement, research & tracking, media impact, social (such as Facebook and Twitter) and much more.  Since inception in 2012, ListenFirst has been working with a wide portfolio of clients, including Warner Bros., Food Network, Proximo Spirits, NewYork-Presbyterian, NBCUniversal, and more. www.listenfirstmedia.com

We are currently in the process of building out our core team in NYC and are looking for smart, talented, ambitious, and creative people, interested in challenging problems at scale for the biggest marketers in the world.  

 

 

Responsibilities:

  • Manage and liaise with senior level clients, supporting all elements of engagements
  • Oversee all client expectations and deliverables, including, but not limited to:
  • Delivery of weekly reports
  • Scheduling and leadership on weekly client calls/meetings
  • Quality Assurance testing on ListenFirst platform for all client-interfacing content
  • Updating all upcoming data, brands, and titles for client on an ongoing basis
  • Documenting and integrating key marketing events into the ListenFirst platform
  • Develop and implement ongoing client engagement strategies
  • Ideate and introduce new ways to present and share insights to clients
  • Understand client domain with specialized expertise, including a sophisticated knowledge of the competitive landscape
  • Constantly monitor new marketing channels and understand how these fit into the needs and priorities of client base
  • Manage a junior support staff to assist in client deliverables
  • Collaborate with Product Development staff on Quality Assurance activities of ListenFirst Platform, as well as contributing new feature ideas and enhancements to product roadmap

 


Requirements:

  • Excellent written and verbal communication skills
  • Highly organized and proficient with scheduling and prioritizing
  • Highly attuned intuition regarding client needs and expectation setting
  • Ability to manage junior staff, as well as report into and interact with company executive leadership
  • Client service experience in a marketing services business
  • Knowledge and Interest in Cross-Channel Marketing Strategies
  • Sophisticated understanding of marketing channels, especially digitally oriented ones including, but not limited to: Facebook, Twitter, YouTube, Tumblr, Google Analytics, Omniture, Ad-Servers (ie DART), Pinterest, etc.
  • Understanding of basic and intermediate data analysis and interpretation