Job Description

LinkJobs was founded in Atlanta, Georgia, by a medical doctor with 30+ years of experience owning and operating businesses in the healthcare industry. Our reputation is built on understanding the intricacies within health care.

We specialize in placing advanced practice, mid-level, and allied health clinicians, as well as non-clinical health care professionals in the positions that are the best fit for them. LinkJobs works with large health care systems, small clinics and everything in between. We are currently partnering with a local home health agency to find the right candidate for the following position:

Our Client is looking for an experienced Healthcare Customer Service Manager to assist in their company mission to provide great service and outstanding care to their patients.

****THIS IS A WORK FROM HOME OPPORTUNITIES For Medical Doctors Only****

Responsibilities:

Update Company's Patient Census:
Maintain an accurate and up-to-date active patient list in the Companies Patient Census spreadsheet to support the Call Center team in efficiently transferring calls to the appropriate Care Coordinators.

Review Phone Surveys:
Review a sample of completed phone surveys conducted by the Call Center team and logged in the Daily Routine spreadsheet. Identify any issues, trends, or concerns, and take appropriate follow-up actions as needed.

Log Client Calls and Address them accordingly:
Accurately record all client interactions in the Daily Inquiries Log to maintain clear records and support effective team coordination.

Monitor Web Chat:
Actively monitor the organization’s web chat, respond promptly to client inquiries, and escalate issues when necessary to ensure high-quality support. Document all interactions in the Daily Inquiries Log.

Manage Complaint Log:
Log all client concerns into the Complaint Log, track resolution progress, and ensure timely and professional follow-up to support client satisfaction and service quality.

Send Daily SMS Messages:
Text all clients with visits completed the previous day (as indicated in the ECW schedule) to gather timely feedback and confirm satisfaction. Log all outgoing messages in the SMS Log.

Conduct Follow-Up Surveys:
Call clients who did not respond to the SMS outreach to collect feedback via phone survey and address any concerns directly. Record all feedback in the Phone Survey Log.

Weekly Tasks

Presentation to Care Coordinators (CCs):
Prepare the presentation slides in the Weekly Meeting Presentation and deliver a weekly Customer Service update to the Care Coordinators (CCs), highlighting key insights, trends, performance metrics, and any issues requiring escalation or team collaboration.

Monthly Tasks

Presentation to Nurse Practitioners (NPs):
Compile presentation slides in the Clinical Meeting Presentation and deliver a comprehensive Customer Service report to the NP team. The report should include summaries of client feedback, complaint trends, satisfaction metrics, Google reviews, notable success stories, and monthly award winners to support ongoing quality improvement.

Requirements /Qualification

• Medical license

• Experience in Customer Service & Client/Patient Management

• Strong commitment to meeting deadlines and deliverables

• The ability to work under pressure

• Leadership capability

• Tech savvy

• Desire to provide the utmost in patient-centered care

• Excellent interpersonal skills

- Fluency in English is Required. Additional languages, as well as experience in customer service or client/patient management