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Stability Services Case Manager

Direct Services | Lathrup Village, MI | Full Time

Job Description

Lighthouse is seeking a full-time Stability Housing Case Manager to provide and coordinate supportive services for the residents at Lighthouse's affordable housing development, Coolidge Place, in Oak Park. This position will spend much of its time in the field conducting home visits and coordinating supportive services, and will be stationed at our Lathrup Village office with office space at our housing development Coolidge Place.

Responsibilities:

  • Conduct screenings, intakes, exits, and SPDAT assessments using the Homelessness Management Information System (HMIS),

  • Maintain a caseload of at least 16 households participating in Lighthouse’s Permanent Supportive Housing (PSH) programs,

  • Provide intensive in-home case management services with at least monthly contact,

  • Provide clients with ongoing information and referrals including coordinating services between providers,

  • Enter data timely within HMIS, and complete live case notes when possible,

  • Track case management activities and client outcomes in HMIS as well as in an internal tracking tool,

  • Perform asset/need assessments and develop Individual Service Plans to map out goals,

  • Using the Mainstream benefit Access Tool, assist clients in applying for and obtaining mainstream benefits including MDHHS benefits, Social Security, and Earned Income Tax Credits, etc.

  • Assist households in meeting their employment and financial goals,

  • Foster inter-agency collaborative solutions to help clients attain long-term housing and  financial stability,

  • Coordinate onsite supportive services at Coolidge Place and work to promote onsite services to Oak Park residents,

  • Assist with coordinating emergency food distribution to Coolidge Place residents and others within southern Oakland County,

  • Ensure the proper maintenance of client files and records,

  • Provide time-sensitive activity reports, and collect data to support the measurement of program outcomes,

  • Assist with front-desk operations, answering phones, and crisis calls as needed.

Requirements:

  • Bachelor's degree and 1-2 years of experience in human services preferred,

  • Experience working with low-income individuals and families,

  • Proficient with Microsoft Office Suite and Google Apps,

  • Strong organizational and communication skills,

  • Strong conflict resolution skills,

  • An appetite for innovation and creative problem-solving,

  • Ability to work evenings and some weekends,

  • Reliable transportation.

Preferred:

  • Social Work degree,
  • Professional or lived experience with homeless populations,
  • Some knowledge of the social services landscape in Oakland County and surrounding areas,
  • Experience with Homeless Management Information System.