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Emergency Shelter Shift Monitor

Direct Services | Pontiac, MI | Full Time

Job Description

About Lighthouse

Lighthouse MI is a growing non-profit, established in 2019 when Lighthouse of Oakland County and South Oakland Shelter joined forces to offer a stronger collective response to poverty in our Metro Detroit community. With over 80 years of combined experience, Lighthouse serves as a beacon of hope to our neighbors who need it most by offering assistance with emergency basic needs alongside housing programs and supportive services designed to support long-term economic stability. Lighthouse owns and operates Spero Housing Group, a subsidiary non-profit dedicated specifically to developing and operating high quality affordable and supportive housing for persons of low and moderate income, as well as HandUp, a community and crowdfunding platform serving 100+ homeless service agencies and their clients across the United States.

Position Summary

The Emergency Shelter Shift Monitor should be highly motivated, and skilled in critical thinking. This on-site role is critical to providing support across Lighthouse’s shelter locations through both basic need material items and conflict resolution. Compensation is $15/hr.

Responsibilities & Duties

Core Responsibilities:

  • Build rapport with guests sheltering in motels and stationary shelter.

  • Provide building coverage for our Emergency Shelter Program and ensuring the general safety of shelter guests by monitoring the shelter grounds. This includes walking the grounds and checking video cameras/surveillance equipment.

  • Provide front desk support; answering phones; light clerical work; greeting/screening residents, visitors and volunteers.

  • Responding to and documenting crisis calls while practicing shelter diversion when possible.

  • Deliver meals and other essential items to shelter guests.

  • Respond to resident requests, assist with conflict resolution and crisis situations.

  • Perform weekly inspections of onsite units and document inspections.

  • Assist with the cleaning and “flipping” of units once a client moves out of the program.

  • Complete paperwork and data entry thoroughly and on a timely basis. This including tracking services rendered. Data entry includes HMIS (Homeless Management Information System), Link2Feed, daily call logs, daily stats sheet, client records, daily house logs, and other paperwork as assigned.

    • Paperwork includes but is not limited to shelter intake packets, sign in and out sheets, client surveys, resources packets ,etc.

  • Participate in appropriate staff and team meetings.

  • Assist with coordinating move-ins and client exits as needed

  • Attend trainings and workshops to enhance professional development and represent Lighthouse.

  • Carry out any additional tasks assigned by their supervisor.


Minimum Qualifications:

  • Minimum requirement of a High School Diploma,

  • Professional or lived experience with homelessness,

  • Experience working with low-income individuals and families,

  • Demonstrated ability to maintain strong professional and personal boundaries,

  • Demonstrated ability to uphold and enforce program policies and procedures as necessary,

  • Proficient with Microsoft Office Suite and Google Apps,

  • Strong organizational and communication skills,

  • Strong conflict resolution skills,

  • An appetite for innovation and creative problem-solving,

  • Ability to work evenings, late nights, weekends, and some holidays, and

  • Reliable transportation

Preferred Qualification:

  • Associate’s Degree in mental health, social work or hospitality
  • Some knowledge of the social services landscape in Oakland County and surrounding areas

Physical Demands:

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Contact with the public in office environments may risk exposure to irrational/hostile behavior, contagious diseases, or contact with domestic animals. The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Lighthouse is an equal opportunity employer, and does not discriminate against any qualified individual based on race, creed, religion, national origin, color, status as a veteran, gender or gender identity, sex, age, sexual preference or orientation, marital status, disability, income, weight, or any other basis prohibited by law.

Applicants should submit a cover letter and resume online via JobScore.

Applications will be accepted on a rolling basis, until the position is filled.

No phone or e-mail inquiries, please.