Emergency Shelter Shift Monitor
Direct Services | Pontiac, MI | Part Time
With the mission of building communities that end poverty, Lighthouse works to meet the needs of those facing economic crises, including hunger and homelessness, throughout Oakland County. Lighthouse offers a wide variety of services to assist people experiencing homelessness and poverty, including: a rotating emergency shelter, food pantries, case management, and various housing assistance programs.
Lighthouse is seeking a Full Time (40 hours/week) Shift Monitor to ensure the safety and security of the residents in our Emergency Shelter Program. This position will provide front desk support, screen visitors into the building, and ensure the facility is kept clean and safe. This position will be stationed in Pontiac. Compensation is $15/hr.
- Build rapport with guests sheltering in motels.
Provide building coverage for our Emergency Shelter Program and ensuring the general safety of shelter guests by monitoring the shelter grounds. This includes walking the grounds and checking video cameras/surveillance equipment.
Provide front desk support; answering phones; light clerical work; greeting/screening residents, visitors and volunteers.
- Assist with delivering meals and other essential items to shelter guests.
Respond to resident requests, assist with conflict resolution and crisis situations.
Perform weekly inspections of onsite units and document inspections.
Complete paperwork and data entry thoroughly and on a timely basis. This including tracking services rendered. Data entry includes HMIS (Homeless Management Information System), Link2Feed, daily call logs, daily stats sheet, client records, daily house logs, and other paperwork as assigned.
Participate in appropriate staff and team meetings.
Assist with coordinating move-ins and client exits as needed
Attend trainings and workshops to enhance professional development and represent Lighthouse.
- Carry out any additional tasks assigned by their supervisor.
Minimum requirement of a High School Diploma,
Associate’s Degree in mental health, social work or hospitality preferred,
Professional or lived experience with homelessness,
Experience working with low-income individuals and families,
Some knowledge of the social services landscape in Oakland County and surrounding areas preferred.
Demonstrated ability to maintain strong professional and personal boundaries,
Demonstrated ability to uphold and enforce program policies and procedures as necessary,
Proficient with Microsoft Office Suite and Google Apps,
Strong organizational and communication skills,
Strong conflict resolution skills,
An appetite for innovation and creative problem-solving,
Ability to work evenings, late nights, weekends, and some holidays, and
This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Lighthouse is an equal opportunity employer, and does not discriminate against any qualified individual based on race, creed, religion, national origin, color, status as a veteran, gender or gender identity, sex, age, sexual preference or orientation, marital status, disability, income, weight, or any other basis prohibited by law.
Applicants should submit a cover letter and resume online via JobScore.
Applications will be accepted on a rolling basis, until the position is filled.
No phone or e-mail inquiries, please.