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Emergency Shelter Housing Case Manager

Direct Services | Pontiac, MI | Full Time

Job Description

Lighthouse is seeking a full-time Housing Case Manager to support our SOS Emergency Shelter Program. Our shelter partners with congregations through Oakland County who serve our our Host Sites, hosting our shelter guests for one week at a time. This role will help administer our shelter program, and will assist individuals and families exit our shelter into safe and affordable housing. This position will be primarily out of our Pontiac /Auburn Hills locations, and will have a mixture of 8:30am-4:30pm and 11am-7pm shifts. Compensation begins at $36K/year salaried.


With the mission of building communities that end poverty, Lighthouse works to meet the needs of those facing economic crises, including hunger and homelessness, throughout Oakland County. Lighthouse offers a wide variety of services to assist people experiencing homelessness and poverty, including: a rotating emergency shelter, food pantries, case management, and various housing assistance programs.


  • Perform screenings and intakes in the SOS shelter program via the Homeless Management Information System (HMIS)

  • Maintain a caseload of 15-20 households,

  • Manage the nightly check-in process for the SOS shelter program,

  • Provide nightly communication to Host Sites regarding new clients, exited clients, and any specific needs or requests,

  • Provide intensive, weekly case management to individuals and families experiencing homelessness,

  • Assist in providing weekly daytime or evening support at our shelter locations,.

  • Complete asset/needs assessments and assist clients in developing and implementing an Individual Service Plan outlining their goals and relevant action steps,

  • Use the Mainstream Benefits Access Tool to screen and connect households to appropriate benefits,

  • Screen and connect households to various internal and external housing programs and resources, 

  • Assist households in searching for and locating affordable housing including securing documents needed to apply for housing,

  • Complete Housing Quality Standards (HQS) Inspections when moving a client into housing

  • Complete timely case notes and service transactions via HMIS and collect needed data to support the measurement of program outcomes,

  • Complete shelter exit interviews, and assist individuals transitioning out of shelter with discharge planning,

  • Refer clients to Follow-up Care program, upon exiting the shelter into housing,

  • Foster inter-agency collaborative solutions to help clients attain long-term stability,

  • Ensure the proper maintenance of client files and records,

  • Implement and enforce rules, policies, and shelter guest agreements to maintain a safe environment for clients, volunteers, and staff,

  • Assist with front-desk operations, answering phones, and crisis calls as needed.

  • Assist with rotating emergency phone support as needed.


  • Bachelor's degree in Social Work or related field and 1-2 years experience in human services,

  • Experience working with low-income individuals and families,

  • Proficient with Microsoft Office Suite; experience with HMIS, and Google Apps,

  • Strong organizational and communication skills,

  • Strong conflict resolution skills,

  • An appetite for innovation and creative problem-solving,

  • Ability to work evenings and weekends,

  • Reliable transportation.


  • Professional or lived experience with homeless populations,
  • Some knowledge of the social services landscape in Oakland County and surrounding areas, preferred,

  • Experience with Homeless Management Information System, preferred.

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Lighthouse is an equal opportunity employer, and does not discriminate against any qualified individual based on race, creed, religion, national origin, color, status as a veteran, gender or gender identity, sex, age, sexual preference or orientation, marital status, disability, income, weight, or any other basis prohibited by law.


Applicants should submit a cover letter and resume online via JobScore.

Applications will be accepted on a rolling basis, until the position is filled.

No phone or e-mail inquiries, please.