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Emergency Shelter Coordinator

Direct Services | Lathrup Village, MI | Full Time

Job Description

About Lighthouse:

Lighthouse MI is a growing non-profit, established in 2019 when Lighthouse of Oakland County and South Oakland Shelter joined forces to offer a stronger collective response to poverty in our Metro Detroit community. With over 80 years of combined experience, Lighthouse serves as a beacon of hope to our neighbors who need it most by offering assistance with emergency basic needs alongside housing programs and supportive services designed to support long-term economic stability. Lighthouse owns and operates Spero Housing Group, a subsidiary non-profit dedicated specifically to developing and operating high quality affordable and supportive housing for persons of low and moderate income, as well as HandUp, a community and crowdfunding platform serving 100+ homeless service agencies and their clients across the United States.

Job Description:

Lighthouse is seeking a highly-motivated individual to coordinate the activities of our SOS emergency shelter program. One of our flagship programs, our unique rotating shelter model provides us with one of our greatest strengths; partnerships with over 65 local congregations representing Christian, Jewish, and Muslim faiths. Each week, a partner congregation takes on the responsibility of hosting our shelter guests. These community partners provide guests with overnight accommodations, three daily meals, transportation, and meaningful daily interactions with caring volunteers. Annually, our shelter program provides over 200 people with over 10,000 nights of shelter and 30,000 meals. The Shelter Coordinator provides onsite assistance to ensure a smooth week of shelter. 

Hours: Full-time. Combination of 8:30-4:30- and 1-9pm shifts. Some weekend hours.

Responsibilities

  • As needed, assist team with recruiting new partner congregations to help ensure hosting coverage for every week throughout the year,

  • Provide training and technical assistance to host congregations to ensure they have the supports needed to carry out a successful hosting week,

  • Communicate client needs, exits and intakes, and other relevant program information to host congregations,

  • Provide on-site assistance five days a week at host congregations,

  • Assist host congregations in handling difficult and crisis situations after hours via an emergency phone,

  • Administer and collect client surveys assessing the quality of our host congregations and their accommodations. Compile data, and share information with relative parties,

  • Help update relative manuals, and

  • Assist in planning annual host site appreciation events.

Requirements

  • Bachelor's degree in human service field,

  • Professional or lived experience with people experiencing homelessness,

  • Reliable transportation,

  • Drivers clearance,

  • Child Welfare Clearance,

  • CPR Certification,

  • Proficient in G Suite and Microsoft Office,

  • Ability to problem solve and stay calm in stressful situations,

  • Flexible working style with the ability to adapt to a changing environment, 

  • Excellent organizational and time-management skills
  • Strong organizational skills that reflect ability to perform and prioritize multiple tasks with attention to detail,

  • Strong interpersonal skills and the ability to build relationships with stakeholders, including staff, clients, and volunteers,

  • Excellent verbal communication skills,

  • Ability to work evenings and weekends, as needed.

 

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Lighthouse is an equal opportunity employer, and does not discriminate against any qualified individual based on race, creed, religion, national origin, color, status as a veteran, gender or gender identity, sex, age, sexual preference or orientation, marital status, disability, income, weight, or any other basis prohibited by law.

Applicants should submit a cover letter and resume online via JobScore.

Applications will be accepted on a rolling basis, until the position is filled. 

No phone or e-mail inquiries, please.