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Economic Mobility Coach

Direct Services | Pontiac, MI | Full Time

Job Description

About Lighthouse:

Lighthouse MI is a growing non-profit, established in 2019 when Lighthouse of Oakland County and South Oakland Shelter joined forces to offer a stronger collective response to poverty in our Metro Detroit community. With over 80 years of combined experience, Lighthouse serves as a beacon of hope to our neighbors who need it most by offering assistance with emergency basic needs alongside housing programs and supportive services designed to support long-term economic stability. Lighthouse owns and operates Spero Housing Group, a subsidiary non-profit dedicated specifically to developing and operating high quality affordable and supportive housing for persons of low and moderate income, as well as HandUp, a community and crowdfunding platform serving 100+ homeless service agencies and their clients across the United States.

Position Summary:

Lighthouse is seeking a full-time Economic Mobility Coach to assist Pontiac residents referred to Lighthouse in increasing their income, gaining employment, and increasing their financial capabilities within the curriculum of Center For Working Families. his position will be joining a team of case managers and coaches that have been carrying out the Center for Working Families curriculum at Lighthouse since 2019. The addition of a second Economic Mobility Coach will help Center for Working Families expand services to specifically serve residents of Pontiac. The Economic Mobility Coach will be connecting with resources in the Pontiac area and creating relationships with community partners. This position will spend much of its time in the field and will have office space at our Pontiac office. Working remotely from home is a possibility for this position for the duration of the pandemic. This position is full time at 40 hours/week.  

Responsibilities include:

  • Maintain a caseload of 20-30 households
  • Connect with clients at least monthly, within their homes, within the community, virtual as needed
  • Perform core Center For Working Families financial assessments with all CWF households
  • Support income, financial, and employment needs and goals of clients
  • Provide 1:1 employment coaching to help clients build the skills and confidence needed to obtain and maintain good-paying jobs with career advancement potential
  • Recruit and maintain relationships with employers 
  • Assist clients in researching, enrolling in, and completing job training programs through Michigan Works and other sources
  • Recruit educational programs/job training programs to provide free or low cost courses/programs to clients
  • Provide 1:1 financial coaching to help client manage debt, budget and save, repair credit, set financial goals, receive free tax services, improve banking, etc.
  • Run credit reports for all clients and assist them in understanding their score and in improving their score overtime
  • Organize and facilitate group workshops related to income, financial, and employment goals
  • Establish working relationships with external partners with expertise in employment and financial capabilities services
  • Coordinate services with  external agencies
  • Collect, enter, and track client and program level data into the Family Financial Tracking Salesforce Data Platform
  • Attend community meetings and relevant trainings, as directed
  • Perform other related duties as assigned


Minimum Requirements:

  • Lived or professional experience working with people experiencing homelessness or with low-income individuals and families in the U.S.

  • Bachelor’s degree from a 4-year accredited college or university

  • 1-2+ years’ experience in a role directly or indirectly related to a human and/or social services.

  • Ability to work some weekends and evenings on an as needed basis

  • Excellent organizational, time-management, verbal, and written skills

  • An appetite for innovation and creative problem-solving

  • Proven ability to work effectively with racially and ethnically diverse staff, clients, and community.

  • Ability to stay calm in stressful situations; strong de escalation skills and ability to resolve conflict; exhibits willingness to have difficult conversations.

  • Unwavering personal integrity.

  • Proficient with Microsoft Office Suite

Preferred Requirements: 

  • Some knowledge of the social services landscape in Oakland County and surrounding areas

  • Experience with HMIS, and Google Apps 

  • Experience with employment coaching

  • Experience with providing financial capabilities services

  • Master’s degree from a 4-year accredited college or university (a degree in Social Work or related field is desirable).

  • 3+ years of experience working directly with people in need via human and/or social services work.

  • Proven ability to work effectively with racially and ethnically diverse staff, clients, and community.

  • Ability to perform in a fast paced, demanding, constantly changing environment


The above statements for all positions are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Physical Demands:

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Contact with the public in office environments may risk exposure to irrational/hostile behavior, contagious diseases, or contact with domestic animals. The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Lighthouse is an equal opportunity employer, and does not discriminate against any qualified individual based on race, creed, religion, national origin, color, status as a veteran, gender or gender identity, sex, age, sexual preference or orientation, marital status, disability, income, weight, or any other basis prohibited by law.


Applicants should submit a cover letter and resume online via JobScore.

Applications will be accepted on a rolling basis, until the position is filled.

No phone or e-mail inquiries, please.