Partner Services Specialist, Europe
Account Management | France, Germany or Switzerland | Full Time
About The Company:
Founded in 2005 in San Francisco, Liftopia runs Cloud Store, a pricing and e-commerce platform for ticketing businesses world wide, and Liftopia.com, the largest seller of ski tickets in North America. Built on a foundation of revenue management, our innovative e-commerce, yield management, and business intelligence tools power Cloud Store, a full service, white label e-commerce platform used by over 110 ski areas, water parks, museums and ticketed attractions. Cloud Store adoption is growing in the Alps region with customers in Switzerland, France and Germany. Liftopia combines world-class software with unmatched service and analytics to help our partners grow their online pre-sale revenue, learn more about their purchasers and make the ticket buying process easier for customers and employees.
With headquarters in San Francisco, we currently have 45 full-time employees in the US, Switzerland and Germany.
About The Role:
As we expand our business in the European market, we are growing our high-performance Partner Services team to strengthen our relationships and provide enhanced support in the region. We are adding our first Partner Service Specialist to support our partners’ experience, provide enterprise support and increase the successful use of our tools. We offer a full range of assistance, from highly responsive full-service support all the way to training users to be fully self-sufficient on the Liftopia Platform and Extranet. This role is a home based remote role leveraging software and tools to keep in constant touch with internal team members and external customers. Some travel will be required.
In this role, you will work with your resort partner accounts proactively to drive adoption of the Liftopia Platform, as well as act as the voice of your partners internally. Creative, energetic and self-driven, you understand our partners and their specific needs, and know how to become a trusted advisor so companies stay and grow with Liftopia. You can manage numerous partners at different stages of the partner life-cycle with ease and you genuinely love helping people, solving problems, and driving our partners toward success. And, most importantly you are excited about being the first individual in this role in this region and the opportunity to help the team and business grow in Europe.
Manage all post-sales tactical activity for Liftopia’s ski resort partners through strong relationship-building, product knowledge, planning and execution.
Work closely with the Sales Team to successfully manage partners.
Ensure inventory is kept up to date via data uploads, from initialization of product activation until season end closures; inclusive of ongoing barcode reporting, requisition, and maintenance.
Onboarding and Training ski area partners on the features of the Liftopia Platform.
Building and designing e-commerce storefronts using Liftopia white label tools.
Researching prospective partners to help prioritize outreach.
Manage partner expectations and experience to build loyalty and maintain the highest levels of partner satisfaction.
Providing technical support to partners about: Google Analytics, integrations, email marketing campaign tracking, internal and external reporting and more.
Evaluate, enhance and report on partner performance regularly.
Create training materials in native languages.
Assist with various language translations, including sales collateral, marketing materials, product descriptions etc.
Fluency in English and French. Conversational German is highly valued.
A service mentality is a must, with an attitude of doing what it takes to make the customer's experience with our tools and team efficient and successful.
Ideally 2+ years of experience providing Consumer or Partner support, account management or project management for a technology, internet, e-commerce or SaaS business or organization.
Experience building effective client relationships through positive communication, honesty and trust.
You should be extremely well-organized and self motivated. In this role you will be working remotely and independently without oversight much of the time.
Outstanding written and verbal communication skills. You will need to explain complex ideas to partners, so writing and speaking with clarity and precision is a must.
Great troubleshooting and analytical skills, constantly making improvements to our process.
Compassionate and level-headed. You must be able to confidently and calmly serve high value partners in all types of situations, resulting in positive outcomes.
A great teammate. We are a highly organized and efficient team. You should be comfortable collaborating with your team to solve diverse partner inquiries and issues.
Able to roll with change and solve problems. Liftopia needs your continuous input on how to make Liftopia better.
Since this is a remote role, you must have a quiet place to work and reliable internet and phone service.
Fun! Our team can get a little weird at times. At Liftopia we embrace fun and seek balance with work and life.
Bachelor’s degree in a related field.
Familiarity with Salesforce, Zendesk, and other Software-as-a-Service.
Experience using Excel.
Familiarity with reporting tools and Google Analytics.
Knowledge of Photoshop and HTML.
Working knowledge of the ski, ticketing or travel industry.
What’s in it for you? We thought you’d never ask!
Be the tip of the spear in Europe — as an early employee in the region, you'll help shape our future in the market.
Get the true startup experience — we move quickly and collaboratively to grow the business and make a strong impact in the world.
Influence the future of the company — you'll be a valued member of the team whose ideas about how to grow a world-class company will be vital to our success.
Liftopia is dedicated to hiring a diverse workforce and fostering an inclusive culture. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of sex, race, religion, color, gender, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status, or any other basis protected by applicable laws.