Leader Bank, NA

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Bank Product Operations Specialist

Retail Services | Arlington, MA | Full Time

Job Description

Great opportunity for recent college graduates!

Leader Bank, N.A., one of the fastest growing banks in Massachusetts, has an immediate opening for a Product Operations Specialist to be a part of the ZRent / ZDeposit team. This position requires an organized and detail oriented individual to provide customer service to our clients as well as operational support for both existing and new products. The candidate will work in a team environment with responsibilities that include customer service, report generation and operational support for product developers and testers.

Primary Responsibilities:

  • Provide superior service to customers that call and/or email with product inquiries
  • Create a variety of different reports using Microsoft Excel
  • Generate reports using internal software for daily processing
  • Assist other team members with the review and testing of new products and services
  • Ability to work on internal projects that require regular monitoring, tracking, follow-up and quality control review
  • Work in a “fast paced” environment as a team player and effectively manage multiple (and often shifting) high priority tasks and requests


  • Bachelor’s degree or equivalent
  • Proficiency with Microsoft Excel
  • Excellent organizational skills
  • Ability to handle multiple priorities and poses a strong attention to detail
  • Excellent verbal and written communication skills
  • Willingness to work overtime as needed
  • Positive attitude and eagerness to learn

Leader Bank offers an excellent compensation and benefits package including a 401k plan with company match, medical and dental insurance, and the opportunity to work for a fast growing organization.

Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate because of any protected class.