Leader Bank, NA

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Bank Product Operations Specialist

Retail Services | Arlington, MA | Full Time

Job Description

Great opportunity for recent college graduates!

Leader Bank, N.A., one of the fastest growing banks in Massachusetts, has an immediate opening for a Product Operations Specialist. This position requires an organized and detail oriented individual to provide operational support for products and services provided to bank customers. The candidate will work in a team environment with responsibilities that include customer service, report generation and operational support for product developers and testers.

Primary Responsibilities:

  • Provide superior service to customers that call and/or email with product inquiries

  • Create a variety of different reports using Microsoft Excel

  • Generate reports using internal software for daily processing

  • Assist other team members with the review and testing of new products and services

  • Ability to work on internal projects that require regular monitoring, tracking, follow-up and quality control review

  • Work in a “fast paced” environment as a team player and effectively manage multiple (and often shifting) high priority tasks and requests


  • Bachelor’s degree or equivalent

  • Proficiency with Microsoft Excel

  • Excellent organizational skills

  • Ability to handle multiple priorities and poses a strong attention to detail

  • Excellent verbal and written communication skills

  • Willingness to work overtime as needed

  • Positive attitude and eagerness to learn


Leader Bank offers an excellent compensation and benefits package including a 401k plan with company match, medical and dental insurance, and the opportunity to work for a fast growing organization.

Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate because of any protected class.