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Customer Service Rep

Customer Service | Long Beach, CA | Full Time

Job Description

At LD Products, customer service is not just our focus, it’s our passion. Our customers count on us to have friendly, helpful and professional customer service agents answering when they have a question or need help.  This means we search high and low to identify and hire friendly, helpful and professional customer service agents – the kind our customers rave about.

LD Products, Inc. was established in 1999 and since then, we have grown to become the leading online retailer of inkjet and laser toner products, adding office supplies to our catalog in 2014. Our call center and order fulfillment center are both based in Long Beach.  We have won the Bizrate Circle of Excellence Award for customer service for 6 straight years and expect to win each coming year with our growing team.  

Are you ready to join us?

You will: 

•        Provide our customers with exceptional service via email, telephone, fax and live chat regarding order status, payments, refunds and basic information about our products and services. 

•        Provide prompt, courteous, and professional service to our customers

•        Fulfill customer’s needs by cross sell/up-sell office supplies as appropriate

•        Consistently demonstrate the ability to effectively handle difficult customers 

•        Ensure operational and technical issues are communicated to management team 

 Required Qualifications: 

•        6 months+ experience in customer service and/or inside sales

•        Ability to navigate websites and find necessary information 

•        Proficiency in typing and Microsoft Applications (Word, Excel, etc.)

•        Exceptional written and verbal communication skills 

•        Positive thinker; team oriented

•        Multi-tasker with a passion for making customers happy

•        Ability to successfully pass a drug screening and criminal background check 

 

Preferred Qualifications: 

•        1-2 years experience of call center or customer service

•        Bilingual in Spanish 

•        E-Commerce, On-Line retailer and/or Catalog service experience is a plus

•        Knowledge of office supplies a plus

Compensation / Benefits: 

$14 / hour - Not Commission Based

We offer a generous benefits package which includes paid vacation and sick time; medical, dental and vision insurance; 401k plan; on site gym; and other fun perks!

About LD Products

LD Products Inc. was founded in 1999. Since that time, it has grown to become one of the largest online retailers of printer and office supplies.  With over 160 employees in state of the art headquarters located in Long Beach, CA, our team dedicates itself to exemplary customer service and innovative solutions. 

We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.  LD Products is an Equal Opportunity Employer. We have a tradition of encouraging a wide diversity of talents through a broad range of hiring practices.  All hiring decisions are subject to immigration laws pertaining to work authorization requirements. LD Products considers applicants for all positions without regard to race, color, religion, national origin, gender, age, marital status, disability, veteran status, sexual orientation or any other characteristic protected by applicable local, state, or federal law.  LD Products is an E-Verify Employer.