Product Specialist Wanted! 🚀

About the Organization:

Founded and operated by former election officials, KNOWiNK provides a proven solution rooted in knowledge gained from our extensive experience as former election officials and from working with and listening to elections authorities across the country. We are committed to growing to meet evolving needs and helping achieve the vision of individual jurisdictions to modernize elections with best-in-class technology. Therefore, KNOWiNK is in a perpetual state of development to enhance the overall election experience for voters, and everyone involved with running elections. Our top priority is to continue advancing the election process to make voting easier for workers and voters alike.

The Role

We're looking for someone who can bridge the gap between clients and our technical team. In this role, you'll help gather and document what the client needs, turn that into clear tasks for our engineers, and keep everyone on the same page throughout the project. You’ll work closely with stakeholders to understand their goals, create detailed documentation, and support testing to make sure everything meets expectations. You’ll also help identify ways to improve existing processes, support product demos, and lend a hand to project and client managers when needed.

What You'll Do

• Supports communication between project stakeholders and technical teams
• Assist in conducting and Document Gap Analysis processes with clients
• Translate customer requirements and requests into work items for engineers
• Create and maintain comprehensive project documentation, including business cases, user stories, workflows, and use cases.
• Engage with stakeholders to elicit, document, and validate business needs.
• Assist in developing and executing test plans and scripts to ensure that deliverables meet requirements.
• Analyze requirements to align with business goals and project scope
• Demonstrate product releases to clients
• Support user acceptance testing by the client
• Assess existing business processes and identify opportunities for improvement
• Monitor and resolve requirement-related challenges during the project lifecycle
• Provide support to Project and Client Managers as needed
• Provide client support as needed

What You Bring to the Table

• 3+ years experience analyzing project process problems and finding solutions
• A knack for translating tech talk to business folks (and vice versa)
• Sharp analytical skills that cut through noise to find what matters

• Familiarity with Jira and DevOps
• Excel wizardry that makes data tell its story
• A talent for asking the right questions
• Bachelor's degree in a relevant field (or equivalent experience that wows us)
• An ability to juggle multiple priorities without dropping the ball

Bonus Points For

• Startup experience (you know how to move fast and pivot when needed)
• Agile methodology know-how

The Tools You'll Use

• JIRA, DevOps, Confluence (or similar tools)
• Process mapping software
• Collaborative team platforms

What Makes You Thrive Here

• You love solving puzzles and finding patterns
• You communicate complex ideas with clarity
• You're comfortable with ambiguity and rapid change
• You're detail-oriented but see the big picture

• You genuinely enjoy collaborating across teams
• You're not afraid to challenge assumptions (including your own)

We celebrate different backgrounds, perspectives, and skills. If you're excited about this role but your experience doesn't perfectly match every qualification, please apply anyway. We'd love to learn what makes you unique!