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Warehouse Supervisor, 2nd Shift - Lathrop, CA

Operations | Lathrop, CA | Full Time

Job Description

About Us

KiwiCo is an innovative eCommerce company that sparks kids’ creativity and curiosity through offline and online materials and inspiration. We offer kids a delightful, engaging way to explore, create, and learn; and arm them with the creative confidence and tools to change the world. Our core offering is a subscription service that delivers hands-on projects to kids of all ages. We also have an online store and a content hub for families. We take great pride and ownership in the products and experiences we design and in the community of parents and kids we serve. This position is located in Lathrop, CA.

Role and Responsibilities

We’re looking for an energetic and inspiring Warehouse Supervisor to manage the fulfillment team and operations for a 2nd shift (3pm to 11:30pm). In this role, you will focus on building, developing, and managing the team and processes for kitting, picking and the packing of subscriptions, ecommerce & bulk orders. Your responsibilities include:

  • Directly manage, motivate, and develop 30-50 hourly team members to  achieve daily departmental goals

  • Track daily performance data and analyze trends and opportunities. Make informed recommendations and respond to changing operational needs effectively e.g. staffing and process changes.

  • Recruit, interview, and onboard new team members to build an exceptional team of bright and kind employees who work with high quality and efficiency and are motivated by challenges.

  • Conduct performance reviews, motivate team members and create strategies to boost productivity.

  • Provide on-the-job training and coaching to support team member's ongoing development and growth.

  • Manage daily tasks that impact operational effectiveness and execution of departmental goals, such as accurate reporting of timesheets, hours worked, and attendance tracker

  • Ensure the proper functioning and safe operations of all warehouse tools and equipment

  • Maintain a safe working environment through compliance of safety programs

  • Roll out new processes and fulfillment changes to your team. Educate all team members and provide high-quality feedback on the process and their performance and impact.

  • Model and champion innovation by encouraging your team to find ways to do things more effectively, ask client-centric questions, share their learnings with others, and work through challenges and obstacles.

Required Qualifications

As a start-up celebrating creativity and development, we believe and encourage the same in our team. We seek team players with an infectious positive energy, great initiative, and a get-it-done attitude. Candidates must thrive in ambiguity and love a rapid pace. You must have a strong desire to learn and improve. The ideal candidate will own daily planning and drive execution of the fulfillment and shipment of orders, while supporting the company's goals and key initiatives. Required skills and qualifications:

  • 2-3 years of work supervisory experience in warehouse or fulfillment operations

  • Strong verbal communication skills needed to provide clear direction to your team and share information with warehouse managers.

  • People-centric leadership style: you lead with humility, empathy, and encouragement

  • You have strong motivational, effective team building, and decision-making skills.

  • Hands-on, "get things done" mentality. You thrive in a fast paced environment, meet challenging deadlines and manage multiple simultaneous projects

  • You are comfortable working with a variety of systems and basic business tools like Google docs.

  • Experience working with enterprise scale Warehouse Management Systems (WMS)

  • Great organizational skills and an eye for detail

Desired qualifications

  • Bachelor's degree or equivalent practical experience in Warehousing, Distribution, Logistics related fields

  • Experience with order fulfillment processes for physical products, direct to consumer, eCommerce is a plus

If you’re passionate about delivering innovative, delightful, and enriching products and experiences for kids, we’d love to hear from you. Please apply by submitting a resume and cover letter telling us why you're interested in KiwiCo and what you think you'd bring to this specific position and our team.


KiwiCo is committed to creating a diverse environment and is proud to be an equal opportunity employer.  Individuals seeking employment at KiwiCo are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, physical or mental disability, marital status, veteran or military status, or any other legally protected category.