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Vice President of Operations

Operations and Supply Chain | Mountain View, CA | Full Time

Job Description

About Us

KiwiCo is an innovative eCommerce company that sparks kids’ creativity and curiosity through offline and online materials and inspiration.  We offer kids a delightful, engaging way to explore, create, and learn.  We offer a subscription service that delivers curated hands-on projects to kids.  We take great pride and ownership in the products we build and in the community of parents and kids we serve.  We’re backed by leading investors and were named one of the “20 Startups to Watch” by Business Insider.  Our offices are located in Mountain View, within walking distance from the Caltrain station.

Role and Responsibilities:

We’re looking for an experienced Operations leader eager to lead and develop the supply chain and fulfillment operations at a startup where you will have a real impact on the business. You will be responsible for our Operations strategy, optimization, as well as execution. As a key contributor to a critical area in our business, you’ll define and implement how we bring our products to our customers. Your responsibilities include:

Coordinate product and materials demand with sales plans. Establish short- and long-term priorities as supply/demand factors change to ensure customer satisfaction and optimum utilization of inventory. Manage the creation of forecasts, demand vs. supply, inventory overview reports. Work closely with finance on inventory reconciliation, cost, material adjustments. Prepare for scale.

Manage product assembly, fulfillment, and shipping operations and processes. Problem solve and design solutions. Implement new processes and systems. Lead all day-to-day operations including scheduling, production and shipping. Responsible for the performance of all production activities.

Determine and implement operations staffing, including developing appropriate jobs, job content, and staffing levels to meet sales requirements. Define hiring, training, and managing the direct labor personnel.

Responsible for all shipping and receiving. Negotiate best rates and solutions with shipping carriers.    

Provide superior service by meeting or exceeding customer expectations for quality product and on-time delivery.

Seek and act on opportunities for efficiencies, improvements, and lean operations. Define and improve operational processes by driving continuous improvements to reduce costs and exceed performance standards. Provide operational leadership and excellence (elimination of complexity and waste, prevention & mistake proofing, etc.).

Demonstrate ability to lead complex projects and interface effectively and positively with all members of the organization, in addition to suppliers and customers. Manage a diverse workforce. Ensure facilities and labor compliance.    

Conduct capacity requirement planning to ensure proper utilization of systems, people, equipment & space.

Coordinate the creation of all systems and processes to ensure they are documented and being followed – specifically the planning and order processes.

Work closely with the Sourcing team to review new orders, existing orders and inventory levels. Create strategic plans to maintain quality and control costs. Manage inventory, cycle counting, and accounting related to inventory.

Required Qualifications

As a start-up celebrating creativity and development, we believe and encourage the same in our team. We seek team players with an infectious positive energy, great initiative, and a get-it-done attitude. Candidates must thrive in ambiguity and love a rapid pace. You must have a strong desire to learn and improve. The ideal candidate has great attention to detail and a competitive drive to fulfill our business demands with the highest level of efficiency. Excellent organizational, analytical, and multi-tasking skills are musts. Required skills and qualifications: 

12+ years experience in Operations/ Supply Chain/Inventory Planning/Sales Planning/Merchandising in a leadership role

10+ years of experience in a management role in supply chain operations, logistics or manufacturing, ideally for retail or ecommerce. 3+ years experience in a startup environment.

Experience working in a fast paced, just-in-time supply chain environment

Focus on driving results. Self-starter with proven capability to entirely own complex problems and deliver results regardless of impediments and resourcing.

Creative problem-solving. Innovative thinking. Able to define a course of action in the face of complexity and ambiguity.

Excellent management skills. Proven team leader who encourages big ideas, excellent execution, and close collaboration. Inspires teams to perform at the highest levels. Ability to prioritize and organize in a fast paced environment and meet changing deadlines and priorities on multiple simultaneous projects.

Manage multiple tasks and consistently meet deadlines

Thrives in a fast-paced, small company environment - under pressure and working toward aggressive timelines. Multi-tasks and meet deadlines while still paying attention to details and executing flawlessly. Ability to balance and productively resolve pressing demands and timelines in order to deliver against the company vision and goals.

Excellent judgment. Great business intuition. Able to make sound judgments based on tradeoffs of different solutions, complex problems, various stakeholders, and many constraints.

Superb analytical skills. Loves data and is able to analyze a problem, use data to articulate a recommendation, and take action accordingly.

Strong interpersonal skills. Ability to collaborate actively and effectively on multidisciplinary teams. Exceptional communication skills. Can create common knowledge and generate buy-in and influence towards recommended decisions.

Proven supplier/vendor management experience

Asia manufacturing experience

Sourcing experience a plus

Experience with Lean/Six Sigma concepts and applications a plus

Clear understanding and deep appreciation for KiwiCo’s mission in developing young innovators.

If you’re passionate about delivering innovative, delightful, and enriching products and experiences for kids, we’d love to hear from you. 


KiwiCo is committed to creating a diverse environment and is proud to be an equal opportunity employer.  Individuals seeking employment at KiwiCo are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, physical or mental disability, marital status, veteran or military status, or any other legally protected category.