Operations Manager/Senior Manager
Operations | Lathrop, CA | Full Time
KiwiCo is an innovative eCommerce company that sparks kids’ creativity and curiosity through offline and online materials and inspiration. We offer kids a delightful, engaging way to explore, create, and learn; and arm them with the creative confidence and tools to change the world. Our core offering is a subscription service that delivers hands-on projects to kids of all ages. We also have an online store and a content hub for families. We take great pride and ownership in the products and experiences we design and in the community of parents and kids we serve. This position is located in Lathrop, CA.
Role and Responsibilities
We’re looking for an experienced Operations Manager/Senior Manager to manage aspects of our Fulfillment Operations. In this role, you will focus on building and managing the team and processes for kitting operations and order management of subscriptions, ecommerce & bulk orders. Additionally, you will be leading the inbound and outbound logistics, and inventory control functions. We’re looking for a person who loves to unpack the way things work, and who enjoys testing and measuring solutions in a fast paced environment. Your responsibilities include:
Become an expert in Warehouse Management System and back-end systems to proactively find ways to improve our order management processes and identify and resolve issues.
Lead all aspects of inventory control processes, including coordination of physical cycle counts, auditing and all inventory movement in the Warehouse Management System.
Provide accurate and insightful daily, weekly, and monthly data analysis of KPI data to underpin all aspects of fulfillment/kitting cost and service level performance. Use this insight to drive strategic performance improvement.
Closely collaborate with other Operations Managers and the Senior Warehouse Manager to recommend and execute against opportunities to drive both strategic and continuous improvement. Develop the tools, processes and capabilities across warehouse functions to transform our ways of working.
Peak season readiness planning, including workload projections, staffing needs and shift planning. Ensure labor is being used effectively and processes are being followed.
Apply the lenses of customer experience and systems-improvement to identify, suggest, and implement improvements in the way we deliver the experience of KiwiCo.
As a start-up celebrating creativity and development, we believe and encourage the same in our team. We seek team players with an infectious positive energy, great initiative, and a get-it-done attitude. Candidates must thrive in ambiguity and love a rapid pace. You must have a strong desire to learn and improve. Excellent planning and organization skills with strong attention to detail and follow through; great communication, and multi-tasking skills are musts. Required skills and qualifications:
8+ years of experience with a proven track record managing end-to-end aspects of operations (inbound/outbound logistics, order management, fulfillment, inventory management) in a high-volume picking and shipping (hundreds of thousands of shipments per week) environment.
Experience working with enterprise scale Warehouse Management Systems (WMS) and Enterprise Resource Planning systems (ERP)
4+ years of team management experience including effective communication, engagement, performance review, setting clear expectations, delivering feedback and inspiring results
Proven experience developing and implementing operational procedures and policies
Hands-on, "get things done" mentality. You thrive in a fast paced environment, meet challenging deadlines and manage multiple simultaneous projects
Proven ability to see a project from idea stage through successful completion - and do whatever it takes to make it a success. Hurdles are inevitable, but you take it upon yourself to take ownership, assess options, create solutions and get projects done.
You are comfortable working with a variety of systems and basic business tools like Google docs, intermediate Excel (eg. pivot tables, vlookup)
You have an analytical mindset for understanding why problems happen, and are able to identify issues and find solutions.
We move quickly, but we bring care and thoughtfulness to everything we do. You care deeply about the details.
Ability to work well within cross-functional teams and a strong sense of ownership.
Bachelor's degree or equivalent practical experience in Supply Chain or Operations related fields
Experience with order fulfillment processes for physical products, direct to consumer, eCommerce is a plus
Familiar with improvement methodologies (eg. Lean, Six Sigma, etc)
If you’re passionate about delivering innovative, delightful, and enriching products and experiences for kids, we’d love to hear from you. Please apply by submitting a resume and cover letter telling us why you're interested in KiwiCo and what you think you'd bring to this specific position and our team.
KiwiCo is committed to creating a diverse environment and is proud to be an equal opportunity employer. Individuals seeking employment at KiwiCo are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, physical or mental disability, marital status, veteran or military status, or any other legally protected category.