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Operations Analyst

Operations | Mountain View, CA | Full Time

Job Description

About Us

KiwiCo is an innovative eCommerce company that sparks kids’ creativity and curiosity through offline and online materials and inspiration. We offer kids a delightful, engaging way to explore, create, and learn. Our core offering is a subscription service. We design and deliver awesome hands-on projects to kids. We also manage an e-commerce storefront and content platform. We take great pride and ownership in the products we build and in the community of parents and kids we serve. Our offices are located in Mountain View, CA. Currently, we are working remotely. As guidelines permit, we will move to our plan of hybrid, remote/in-office work.

Role and Responsibilities:

We’re looking for a data driven Operations Analyst eager to drive and develop the fulfillment operations at a startup where you will have a real impact on the business. You will be responsible for optimizing and executing our Operations strategies. As a key contributor to a critical area in our business, you’ll define and implement how we bring our products to our customers.

  • Manage fulfillment operations and optimize space utilization by understanding our Warehouse Management System inside and out.

  • Perform data analysis using tools like SQL, Looker and Excel.

  • Design, validate and implement new processes associated with the implementation of our WMS solution.

  • Lead multi site analysis to evaluate ROI, transit time and impact on inventory.

  • Lead Operations reporting related to inventory, demand, supply and space planning.

  • Partner with cross functional teams to identify demand/supply related opportunities and design scalable solutions.

Required Qualifications

As a start-up celebrating creativity and development, we believe and encourage the same in our team. We seek team players with an infectious positive energy, great initiative, and a get-it-done attitude. Candidates must thrive in ambiguity and love a rapid pace. You must have a strong desire to learn and improve. The ideal candidate has great attention to detail and a competitive drive to fulfill our business demands with the highest level of efficiency. Excellent organizational, analytical, and multi-tasking skills are musts. Required skills and qualifications: 

  • Hands-on, “get things done” mentality. Self-starter with the ability to prioritize in a fast paced environment and meet changing deadlines and priorities on multiple simultaneous projects. Ability to multitask and meet deadlines while still paying attention to details and executing flawlessly.  

  • Resourceful. You see a project from the idea stage through successful completion and do whatever it takes to make it a success. You are an innovative thinker and can solve problems creatively.  

  • Experience. 5+ years working experience in project management preferably in product operations. Exceptional project management skills.

  • Analytical. Ability to work extract data and summarize to identify/solve business problems. Advanced Excel and the ability to write SQL queries.

  • Detail-oriented. We move quickly, but we bring care and thoughtfulness to everything we do. We care deeply about the details.

  • Collaborative. Ability to work well within cross-functional teams and a strong sense of ownership.

  • BA/BS in quantitative major (math, business, economics, statistics, etc.).

Desired Qualifications

  • Experience implementing / managing a WMS solution.

  • Experience creating reports and dashboards in Tableau.

If you’re passionate about delivering innovative, delightful, and enriching products and experiences for kids, we’d love to hear from you.


KiwiCo is committed to creating a diverse environment and is proud to be an equal opportunity employer.  Individuals seeking employment at KiwiCo are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, physical or mental disability, marital status, veteran or military status, or any other legally protected category.