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Account Manager

Business Development | Mountain View, CA | Full Time

Job Description

About Us

KiwiCo is an innovative eCommerce company that sparks kids’ creativity and curiosity through offline and online materials and inspiration.  We offer kids a delightful, engaging way to explore, create, and learn.  We offer a subscription service that delivers curated hands-on projects to kids.  We take great pride and ownership in the products we build and in the community of parents and kids we serve.  Our offices are located in Mountain View, within walking distance from the Caltrain station.


Role and Responsibilities:

KiwiCo is looking for an ambitious and self-motivated Account Manager to help drive medium to large account sales across the full range of the KiwiCo product portfolio.  The Account Manager will be primarily responsible for defining and executing a sales process to convert inbound inquiries and leads into orders as well as nurturing and growing sales from existing account relationships.  Primary responsibilities will include:

  • Helping to define and build the inbound sale process that provides a great experience for potential and existing customers

  • Testing sales collateral in-market and continuously adding and improving to the portfolio of sales tools over time

  • Advising and guiding potential customers to the right products and solutions based on their unique needs

  • Delivering accurate quotes and pricing within company guidelines and approvals

  • Closing and processing sales and following up to ensure customer needs are met

  • Working with finance to set up accounts - tax forms, vendor approval, purchase orders

  • Conducting relationship calls with existing large accounts to drive retention and increase sales penetration within larger organizations

  • Collaborating with business unit partners to understand and align to overall marketing strategy

  • Collaborating with customer care to efficiently manage order processing and on-going customer service needs

  • Delivering weekly/monthly internal sales and pipeline reports to management

The Account Manager will be compensated with a base salary and incentives tied to  converted inbound leads and retention/growth of existing large accounts.


Job Requirements

Successful Account Manager candidates will have the following skills and qualifications:

  • Bachelor’s degree

  • 2+ years in a sales, customer success, or sales development role

  • Experience with CRM or customer management tools (Salesforce or similar)

  • Proactive and self motivated with a high bias for action and crushing targets

  • Demonstrated ability to develop trusted business relationships quickly and grow them over time

  • Passionate about customer empathy - ability to listen to and understand customer needs and address them with solutions that exceed customer expectations

  • Effective and engaging written and verbal communication skills with both external customers and internal partners

  • Excellent organizational and time management skills -- detail oriented and meticulous about documenting and following up on customer interactions

  • Demonstrated ability to work collaboratively with internal partners

  • Ability to thrive in a fast paced environment -- start up experience a plus

If you’re passionate about delivering innovative, delightful, and enriching products and experiences for kids, we’d love to hear from you. 


Diversity

KiwiCo is committed to creating a diverse environment and is proud to be an equal opportunity employer.  Individuals seeking employment at KiwiCo are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, physical or mental disability, marital status, veteran or military status, or any other legally protected category.