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IT Manufacturing Systems Support Manager

Information Technology | El Segundo, CA | Full Time

Job Description

Kite Pharma is a clinical-stage biopharmaceutical company focused on the development and commercialization of novel cancer immunotherapy products designed to harness the power of a patient’s own immune system to selectively target and kill cancer cells.  Our core technology involves the genetic engineering of T cells, or white blood cells, to express either chimeric antigen receptors (CARs) or T cell receptors (TCRs) for the treatment of advanced solid and hematological malignancies. We are on a rapid growth trajectory and have a highly energized and accomplished team. Kite is publicly traded (NASDAQ: KITE) with a current market well over $2 Billion.

We are seeking a highly motivated individual to join us as an IT Manufacturing Systems Support Manager. You will work with the technology team in supporting our efforts in this exciting new area of cancer immunotherapy. This role will be a hands-on resource reporting to the IT Site Head at the El Segundo, CA manufacturing facility.

Responsibilities (include but are not limited to):

  • Support manufacturing related systems like Oracle EBS, instrumentation and labeling at Kite’s manufacturing facilities and serve as liaison with Kite Corporate IT Tier 1 or Tier 3 support team for escalations
  • Lead application issue resolution and identified Tier 2 level responsibilities such as master data change management (formula/routings/recipe/operations) and system interface troubleshooting
  • Identify EBS requirements for new/existing product configurations, system enhancements/fixes by establishing personal rapport with potential and actual clients and with other persons in a position to understand requirements
  • Document/diagram functional process flows to ensure optimization and synchronization of systems, including identifying/advising on best applications for specific business processes, including cloud-based systems
  • Facilitate use case/story boarding for new systems/software or enhancements related to Oracle EBS
  • Coordinate the successful rollout of EBS changes not limited to communication, training, support, documentation
  • Develop, revise and review departmental SOPs, qualification/validation protocols and reports with ongoing awareness to changes in business or regulatory
  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
  • Apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues
  • Provide updates at daily and weekly meetings
  • Document incidents and problems and corresponding solutions 
  • Support queries and report to address operating needs
  • Able to provide support after-hours
  • Other duties as assigned


  • Bachelor's degree in Computer Science or related discipline
  • At least ten years of experience in Oracle master data management/configuration in an IT manufacturing support function (ERP, MES, LIMS), ideally in a biotechnology or pharmaceutical company
  • Understanding of techniques and practices in installation, maintenance and troubleshooting of network hardware, computer workstations, servers and software
  • Track record of providing a high level of customer service to internal customers
  • Demonstrated working knowledge in developing applications compatible for multiple web browsers, both mobile and desktop based, including Microsoft Internet Explorer, Apple Safari, Firefox, and Google Chrome
  • Working knowledge of quality systems and regulatory requirements (21 CRF Part 11/210/211)
  • Excellent interpersonal, verbal and written communication skills are essential in this collaborative work environment
  • Comfortable in a fast-paced small company environment with minimal direction and able to adjust workload based upon changing priorities

Kite Pharma, an equal opportunity employer, is located in beautiful Santa Monica, CA just steps from Santa Monica Blvd and right off the 10.  We are able to offer the opportunity to be part of the first 200 employees in this successful, fast growing company.  A place everyone knows your name and respects your opinion while at the same time offering benefits and time off packages commensurate to any large corporation.   Did we forget to mention the stock options? To learn more about us, please visit our website at 

If you are interested in applying for this opportunity, please submit your resume or CV, cover letter and salary requirements.  All submissions will be evaluated and interviews will be conducted for those applicants who most strongly fit our needs. If you are not contacted for an interview, your resume will remain on file and active for available positions for a period of one year.

No phone calls please and no agencies or recruiters.