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Patient Navigator

Family Medicine | Gastonia, NC | Full Time

Job Description

Patient Navigator

Summary of Position:

Under the direct supervision of the Practice Manager and the Front Office Supervisor, this position is responsible for welcoming of patients into the clinics,  timely and accurate recording of patient demographics, insurance information, assist the patient with their current and or any future appointments.  Cross-training maybe required with the PSR position that may include multiple administrative support functions including medical records, scanning, PHI request and messaging to both clinical and non-clinical staff.

Minimum Qualifications

Must be bilingual. Spanish required. 

Must be able to sit, stand and walk for long periods of time.

Ability to effectively maintain confidentiality of records and communicate with all levels of personnel.

Experience: One year of clerical experience in medical office setting required. Other related experience may be considered in lieu of medical office experience.

Additional skills required: Must have excellent interpersonal skills. Knowledge of medical office software for the following: updating patient demographic information, posting charges and copays. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience.

Additional skills preferred: Proficient in use of all computer software utilized in practice.

Education: High School Diploma or GED certificate required.


We are an equal opportunity employer and value diversity.

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