Panel Manager (RN/LPN)
Family Medicine | Statesville, NC | Full Time
Our ideal candidate will...
Analyze and manage data for assigned panels (i.e. run, manage, analyze standard reports related to priority conditions, MU, PCMH, UDS; show rates, cancellations, patient care contacts, as appropriate) to determine trends, gaps and process improvement.
Conduct a pre-visit panel assessment to pro-actively drive care team communication related to required service delivery during scheduled encounters. (i.e. huddles, pre-visit planning, recalls, follow-ups).
Manage daily patient schedule, assess availability and triage work-ins.
Oversee provider panels to ensure balance (i.e. monitors influx of new patients; resolves unassigned patients; tracks patient status – death, transfers top other care; manages internal patient transfers).
Coordinate quality improvement strategies with oversight from the PM as directed by the Kintegra Health QI Committee
Maintain detailed knowledge of role of medical assistant and EHR documentation standards in order to understand and analyze clinical quality reports.
Facilitate new patient education related to Medical Home concept, Patient Portal, Kintegra Health ancillary services as well as the Team Based Model of Care.
Work with the PM to ensure staffing levels are appropriate to meet patient needs.
Act as a liaison between patients, clinical teams, clinical operations, patient services, customer care departments, etc.
Cover clinical positions if and when necessary.
50% Travel required
Experience: Minimum of (3) three years of experience in a public health or an ambulatory care settings
Additional skills required: Excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Proficiency in Microsoft Office Suite. Aptitude and understanding of a QI process methodology and proficiency in EMR/EHR documentation and electronic chart review
License: LPN Licensure or RN Licensure.