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Panel Manager (RN/LPN)

Family Medicine | Kings Mountain, NC | Full Time

Job Description

Our ideal candidate will...

  • Analyze and manage data for assigned panels (i.e. run, manage, analyze standard reports related to priority conditions, MU, PCMH, UDS; show rates, cancellations, patient care contacts, as appropriate) to determine trends, gaps and process improvement.

  • Conduct a pre-visit panel assessment to pro-actively drive care team communication related to required service delivery during scheduled encounters. (i.e. huddles, pre-visit planning, recalls, follow-ups).

  • Manage daily patient schedule, assess availability and triage work-ins.

  • Oversee provider panels to ensure balance (i.e. monitors influx of new patients; resolves unassigned patients; tracks patient status – death, transfers top other care; manages internal patient transfers).

  • Coordinate quality improvement strategies with oversight from the PM as directed by the Kintegra Health QI Committee

  • Maintain detailed knowledge of role of medical assistant and EHR documentation standards in order to understand and analyze clinical quality reports.

  • Facilitate new patient education related to Medical Home concept, Patient Portal, Kintegra Health ancillary services as well as the Team Based Model of Care.

  • Work with the PM to ensure staffing levels are appropriate to meet patient needs. 

  • Act as a liaison between patients, clinical teams, clinical operations, patient services, customer care departments, etc.

  • Cover clinical positions if and when necessary.

  • 50% Travel required

Experience: Minimum of (3) three years of experience in a public health or an ambulatory care settings

Additional skills required: Excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Proficiency in Microsoft Office Suite. Aptitude and understanding of a QI process methodology and proficiency in EMR/EHR documentation and electronic chart review

License: LPN Licensure or RN Licensure.


We are an equal opportunity employer and value diversity.

Please visit our website here before applying