Community Resource Advocate
Community Outreach & Resource Development | Gastonia, NC | Full Time
Summary of Position: This position is responsible for providing patients with assistance in meeting their healthcare needs including enrollment in pharmaceutical charity programs, Medicare ACA Health Insurance, preparing disability applications for patients through the SOAR program, providing education and completing paperwork for new uninsured patients, referring patients to Medicaid, and referring patients to other community resources based on their expressed needs. Additional duties include creating and maintaining relationships with community agencies serving the organization’s patient population through community outreach and engagement.
Experience: Experience in a medical office setting required.
Education: High School Diploma or GED certificate required; Bachelor’s Degree preferred
Certification(s)/Licensure: SHIIP Counselor, SOAR Counselor, ACA Certified Application Counselor
Additional Required Skills: Knowledge of medical office software and comfort in using computers in daily work activity. Must have excellent verbal communication skills. Excellent organizational skills. Must be able to problem solve and have critical thinking skills. Understand and maintain patient confidentiality
Provide excellent customer service to all constituencies – community members, patients, fellow employees, community agency staff.
Utilizing motivational interviewing techniques, ascertain individuals’ current needs and resources.
Based on information provided by individual served, provide education about requirements for programs as well as program enrollment and/or referral.
In both internal and external interactions, uphold MAP, Medicare, disability, ACA insurance, FQHC, and community agency enrollment and program guidelines, policies, and procedures.
Participate in QI initiatives to improve processes and minimize errors and variation.
Work well with all appropriate staff to maintain efficient workflow.
Utilize data systems to update and communicate with staff in order to receive appropriate referrals and expedite patient processing
Adhere to all reporting, training, and certification requirements of SOAR, SHIIP, ACA, FQHC, and other community programs.
Recruit additional volunteers to increase capacity to provide SHIIP and SOAR services.
Document activities in The Connector, TPC and other means as requested by team leads and/or program manager.
Maintain positive relationships with community members, healthcare providers and community partners.
Develop and maintain positive relationships with community members and agencies through community outreach and engagement.
Physical demands include but not limited to setting up tables, chairs, booths and IT equipment at off-site enrollment events.
Perform other duties as assigned.