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Sr. Manager, Operations - eCommerce

Operations | San Francisco, CA | Full Time

Job Description


Kendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler owned by LVMH Moët Hennessy - Louis Vuitton, the world’s largest luxury group.  A play on the words “can do”, Kendo has become the hub of creativity and next generation beauty product development for global Sephora channels and selective retailers outside of Sephora.

Through original development, collaborations and acquisitions the Kendo stable of brands will always be creative, inspiring and innovative. A dynamic engine of speed, expertise and market-savvy, the Kendo team continues to redefine the beauty industry through great product, great storytelling, great retail and direct-to-consumer partnerships.  This shows up in everything we do and in what we stand for:

  • ENTREPRENEURIAL SPIRIT:  We seek creative ways to get things done
  • PERSEVERANCE:  We are moved by Winston Churchill’s words, ‘never, never, never give up’ 
  • GENEROSITY:  The power of giving
  • STORYTELLING:  Creating authentic stories to inspire
  • QUALITY OBSESSION:  Our product quality is a reflection of ourselves
  • FUN:   Work, life, and fun are woven of a single fabric

The Kendo house of brands currently includes: Bite, KVD Vegan Beauty, Marc Jacobs Beauty, Ole Henriksen and Fenty Beauty.  


Responsible for managing end-to-end execution of e-commerce fulfillment including logistics, distribution and customer service, from strategic planning stages to implementation and day to day execution. Directly partners and serves as the main link between Digital and Global Distribution teams. Clearly and actively communicates operational status, updates and expectations to all team members and 3PL partners.


  • Leads execution of e-commerce logistics and fulfillment activities managing across multiple functional areas, including but not limited to: fulfillment center capacity, performance and inventory health, customer service and transportation along with related budgetary and KPI responsibility
    • Serves as functional expert with an in-depth knowledge of e-commerce fulfillment operations
    • Represents e-commerce stakeholders in cross functional engagements
  • Develops comprehensive expectations and objectives for e-commerce 3PL fulfillment and customer service teams, proactively monitors progress and day to day execution to meet business requirements, minimizing order backlog, maintaining customer service standards and achieving results
  • Plans in stock at e-commerce location, analyzing needs, working with cross functional partners in Digital and Brand to further quantify inventory requirements and then with Distribution to execute replenishment to ensure inventory health and minimize out of stock
  • Manages and monitors the e-commerce operational budgets and analyzes drivers of both favorable and negative variances
  • Monitors and advocates formalization and documentation of processes; identifies process gaps/improvements and tools to improve efficiency
  • Identifies key cost savings and business optimization opportunities, implementing and then measuring/broadcasting results
  • Develops business case/ROI models, including ability to measure predicted results, and roll-out of initiatives to impacted groups
  • Partners with other leaders in defining vision and business goals, development of business case/ROI, scoping, implementation, program launch, and post-launch alignment
  • Ensures successful execution of initiatives including: Defining goals, scope, and timelines; determining implementation options; leading any needed vendor selection/RFP and negotiation processes; driving recommendations and prioritizations; partnering with internal teams to ensure success
  • Develops strong partnerships with multiple business leaders and teams, gain understanding of business processes, tools and technology and identify areas of optimization or changes which will provide measurable cost-savings or which are needed to support proposed growth
  • Teams with leads from business, product, technical groups as well as external partners to develop metrics to measure success and ensure ability for on-going monitoring of results through analysis and reporting



  • 5-8 years experience in e-commerce operations/logistics/distribution management
  • College degree or equivalent experience
  • Excellent technical skills – MS Office (specifically Excel, Word, PowerPoint)
  • Agency or retail experience preferred
  • Effective relationship-building skills, ability to cultivate strong partnerships across teams
  • Effective communication skills, both written and verbal
  • Exceptional organizational skills; detail-oriented
  • Strong time management skills; ability to juggle priorities
  • Can-do positive attitude and a roll-up-your-sleeves approach