JOB DESCRIPTION

Position: Keyholder, Lip Lab

Status: Part Time

Reports To: Store Manager

Location: Lip Lab by BITE, Irvine Spectrum Center, CA

Lip Lab x Bite is more than just lipstick. We’re are about discovery, celebrating the big (and small) stuff and sharing your love of makeup with others.  We believe lipstick plays a part in some of you best moments- from the first day of a new job to your wedding-and how the lipstick is created can make the journey more fun. 

OVERVIEW:

The Keyholder will be responsible for supporting color experts and leadership team at the Lip Lab Boutique x BITE.  This role will be responsible for helping create fun and feel good guest moments as part of our custom lipstick experience. Key responsibilities include opening and closing the store, serving guests as part color expert/guest host and supporting the store environment is always party ready. Additional responsibilities are support making sales goals, executing daily operations, executing store events and reinforcing policy and procedures. A passion for artistry, hospitality and a desire for operational excellence is necessary to succeed in this role. 

JOB REQUIREMENTS:

 CLIENT/BUSINESS

• Guest engagement: confirming reservations, any follow-ups needed including timely response to guest feedback

• Share business opportunities and trends with leadership and store team

• Serve as Manager on Duty as needed

• Perform services

• Providing guests with best experience

• Book, prepare, and host memorable parties for guests

PEOPLE

• Support creating a strong, positive store culture based on and Lip Lab Brand DNA and Kendo values

• Provide feedback to team, as needed, on client service and service execution

• Training new hires and refreshing training for existing employees

• Identify staff training needs to Store Manager

• Assist with upholding all Lip Lab employee hours, scheduling, and ensuring proper breaks

STORE OPERATIONS

• Open/close store

• Manage daily schedules (flex down or calling on call shifts) when Store Manager or Assistant Store Manager is off

• Overall store operations

• Ensuring store environment is clean and hygienic

• Ensure teams are following all Standard Operating Practices and GMP Guidelines

REQUIREMENTS

• Experience in an effective fast paced retail business

• Specialized training in merchandising, sales, artistry an asset