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Coordinator, eCommerce

eCommerce | San Francisco, CA | Full Time

Job Description

ABOUT KENDO

Kendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler owned by LVMH Moët Hennessy - Louis Vuitton, the world’s largest luxury group.  A play on the words “can do”, Kendo has become the hub of creativity and next generation beauty product development for global Sephora channels and selective retailers outside of Sephora.

Through original development, collaborations and acquisitions the Kendo stable of brands will always be creative, inspiring and innovative. A dynamic engine of speed, expertise and market-savvy, the Kendo team continues to redefine the beauty industry through great product, great storytelling, great retail and direct-to-consumer partnerships.  This shows up in everything we do and in what we stand for:

  • ENTREPRENEURIAL SPIRIT:  We seek creative ways to get things done
  • PERSEVERANCE:  We are moved by Winston Churchill’s words, ‘never, never, never give up’ 
  • GENEROSITY:  The power of giving
  • STORYTELLING:  Creating authentic stories to inspire
  • QUALITY OBSESSION:  Our product quality is a reflection of ourselves
  • FUN:   Work, life, and fun are woven of a single fabric

The Kendo house of brands currently includes: Bite, Kat Von D, Marc Jacobs Beauty, Ole Henriksen and Fenty Beauty.  

 

POSITION SUMMARY  

Our ecommerce team is growing! We are hiring an ecommerce specialist who will assist us across key aspects of the business, including: product launches, site merchandising, setting up promotions. The eCommerce Coordinator works cross-functionally to help ensure messaging and campaigns are consistent and delivered on time.

 

RESPONSIBILITIES

  • Helps to create, update and QA brand assets in Salesforce Commerce Cloud (Demandware) platform including:
    • PDPs, homepage assets
    • New product skus
    • Marketing content
    • Promotions: coupon codes, special offers.
    • UGC curation
    • Data replication
    • Tagging videos with product
  • Site merchandising updates
  • Partner with ecommerce manager to create and execute linking strategies, monitor product ratings & reviews, communicate new products and promotions to the Customer Service team
  • Assists manager monitoring and optimizing site sorts and search results based on analytics on a weekly basis
  • Helps manager monitor sites for potential inventory and/or sales issues
  • Partners with Product Management to QA site
  • Partners with Copy team to create SEO copy, leveraging SEO consultant and best practices
  • Assists Manager to test, refine, and execute best in class navigation
  • Supports team when needed to brief copy and creative for email and site updates
  • Works cross-functionally with marketing, creative and social partners to secure assets and copy

 

REQUIREMENTS

  • Motivated self-starter who can manage and prioritize multiple projects simultaneously with a positive, can-do attitude
  • Effective communication skills (verbal and written)
  • Ability to build and maintain strong relationships with cross-functional partners
  • Collaborative, adapts to change, comfortable with ambiguity
  • Proficiency in Excel, Word, PowerPoint required
  • Familiarity with Salesforce Commerce Cloud (Demandware) Business Manager, and Google Analytics preferred
  • Bachelor’s degree with 1-2 years of relevant experience in eCommerce, beauty and/or retail
  • Passion for beauty a plus