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Associate Manager, Education, Global Content, Marc Jacobs Beauty

Education | San Francisco, CA | Full Time

Job Description

ABOUT KENDO

Kendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler owned by LVMH Moët Hennessy - Louis Vuitton, the world’s largest luxury group.  A play on the words “can do”, Kendo has become the hub of creativity and next generation beauty product development for global Sephora channels and selective retailers outside of Sephora.

Through original development, collaborations and acquisitions the Kendo stable of brands will always be creative, inspiring and innovative. A dynamic engine of speed, expertise and market-savvy, the Kendo team continues to redefine the beauty industry through great product, great storytelling, great retail and direct-to-consumer partnerships.  This shows up in everything we do and in what we stand for:

  • ENTREPRENEURIAL SPIRIT:  We seek creative ways to get things done
  • PERSEVERANCE:  We are moved by Winston Churchill’s words, ‘never, never, never give up’ 
  • GENEROSITY:  The power of giving
  • STORYTELLING:  Creating authentic stories to inspire
  • QUALITY OBSESSION:  Our product quality is a reflection of ourselves
  • FUN:   Work, life, and fun are woven of a single fabric

The Kendo house of brands currently includes: Bite, Kat Von D, Marc Jacobs Beauty, Ole Henriksen and Fenty Beauty.  

 

POSITION SUMMARY

As a key member of the Education team at the Kendo Headquarters, the Associate Content Manager helps conceptualize and develop interactive training content, education videos, application techniques and client services for Kendo’s North America and Global training teams. This position supports the Marc Jacobs Beauty vision by assisting in the design of global training programs to support Marc Jacobs Beauty’s distribution channels (Sephora, Sephora inside JC Penny, international retailers) and KENDO’s North America Field Sales Team. This involves assisting the Global Education Content Manager with the development of brand training materials, digital tools and videos focused on artistry, product knowledge and client service to significantly impact education initiatives for Marc Jacobs Beauty.  

 

RESPONSIBILITIES

  • Brand & Product Training Tool Development
    •  Assists in the global education content development for Marc Jacobs Beauty: conducting training needs analyses, leading ideation sessions with KENDO Field Team and retail partners, designing and editing training programs and materials, and researching training methods, technologies and theories of adult learning on an ongoing basis
  • Digital Training & Video Creation
    • Supports the creation of brand and product training materials, digital tools, technology-based trainings and videos focused on artistry, product knowledge and client service
  • Project Management & Logistics
    • Manages logistical operations with print/collateral vendors for Marc Jacobs Beauty education initiatives from start to finish, including but not limited to: tracking, timeline management, deliverables and file handoff
    • Oversees Marc Jacobs Beauty product launch calendar to ensure that proper comps are distributed to the field team and tracks all logistics and that all communication is timely and accurate
    • Assists with timeline management and content creation for Kendo Brands Digital iPad Training App
    • Maintains creative and active problem solving to drive on time and quality delivery for all projects
  • Global Education Adaptation
    • Works closely with Global Education team to ensure on-time deployment of all content, tools, videos and playbooks to International partners
    • Manages creation and deployment of global content playbook on a quarterly basis
    • Leverages global market feedback to better understand needs of domestic and international retail partners, ensure that market-specific and cultural needs are met within programs, enhance program design and creation of customized training formats and tools
  • Sephora Partnership & Competitive Analysis
    • Meets with Sephora teams on a regular basis to assess further opportunities for growth and brand exposure
    • Visit stores regularly to stay connected to project and programming execution and how they live in store
    • Stay connected to other industry skincare trends/philosophies within the retail and beauty space and proactively keeps up to date on artistry trends of the moment 

 

REQUIREMENTS

  • 3+ years of corporate Beauty/Retail education experience is required
  • Minimum of 2+ Artistry/Cosmetics experience preferred
  • Superior writing, editing, organizational and interpersonal skills
  • Proficient computer skills— Publisher, InDesign, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Experience with, and full understanding of, the Sephora concept is preferred
  • Ability to work in fast-paced, often-changing environment
  • High-level attention to detail and accuracy in execution of work and tasks
  • Exceptional interpersonal, verbal, written and communication skills
  • Ability to travel up to 20% (domestic and international)