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Associate Manager, Digital, MJB.com

eCommerce | San Francisco, CA | Full Time

Job Description

ABOUT KENDO

Kendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler owned by LVMH Moët Hennessy - Louis Vuitton, the world’s largest luxury group.  A play on the words “can do”, Kendo has become the hub of creativity and next generation beauty product development for global Sephora channels and selective retailers outside of Sephora.

Through original development, collaborations and acquisitions the Kendo stable of brands will always be creative, inspiring and innovative. A dynamic engine of speed, expertise and market-savvy, the Kendo team continues to redefine the beauty industry through great product, great storytelling, great retail and direct-to-consumer partnerships.  This shows up in everything we do and in what we stand for:

  • ENTREPRENEURIAL SPIRIT:  We seek creative ways to get things done
  • PERSEVERANCE:  We are moved by Winston Churchill’s words, ‘never, never, never give up’ 
  • GENEROSITY:  The power of giving
  • STORYTELLING:  Creating authentic stories to inspire
  • QUALITY OBSESSION:  Our product quality is a reflection of ourselves
  • FUN:   Work, life, and fun are woven of a single fabric

The Kendo house of brands currently includes: Bite, Kat Von D, Marc Jacobs Beauty, Ole Henriksen and Fenty Beauty.  

 

POSITION SUMMARY  

Our ecommerce team is growing! We are currently a lean team managing all aspects of four brand ecommerce sites on the Demandware platform: katvondbeauty.com, marcjacobsbeauty.com, olehenriksen.com, and FentyBeauty.com. We need an all-around ecommerce specialist who can take on many aspects of running the MarcJacobsBeauty.com business: site launches and merchandising, prepping customer service materials, and working across teams to ensure messaging and campaigns are consistent and deliver forecasted results.

 

RESPONSIBILITIES

  • Own the end-to-end process for product launches: brief in copy and creative; upload, maintain and QA all product catalog content: copy, images, and pricing; own launch timing and manage status at the sku level
  • Execute and QA all promotions: coupon codes, special offers, etc
  • Brief in copy and creative for site updates; upload and QA new assets across desktop and mobile versions
  • Monitor and optimize site search results on a weekly basis
  • Monitor sales and, working with ecommerce manager, create a merchandising strategy for the site at the category and product level
  • Own and update UGC across the sites
  • Analyzing site and search metrics, suggest content strategies and work with ecommerce manager to execute
  • Monitor sites for potential inventory and/or sales issues
  • Email/Digital Marketing
    • Brief in copy and creative for all marketing emails
    • Deploy all marketing emails
    • Relaunch current triggered campaigns with updated creative, copy
    • Brief in copy and creative for direct response digital marketing channels including paid social and affiliate
    • Partner with Digital Marketing agency weekly to analyze results and maximize ROI
  • Customer Service
    • Manage educational materials (training, product information, gifts) for customer service team.
    • Manage bi-weekly calls to ensure on brand client experience and service is delivered

 

REQUIREMENTS

  • Motivated self-starter who can manage and prioritize multiple projects simultaneously with a positive, can-do attitude
  • Effective communication skills (verbal and written)
  • Ability to build and maintain strong relationships with website developers, business users, and cross-functional partners
  • Collaborative worker who can adapt to change and is comfortable with ambiguity
  • Proficiency in Excel, Word, PowerPoint required
  • Familiarity with Demandware Business Manager preferred
  • Bachelor’s degree with 2-4 years of relevant experience