Your browser cookies must be enabled in order to apply for this job. Please contact support@jobscore.com if you need further instruction on how to do that.

Technical Support Engineer

Customer Support | Yoqneam, Israel | Full Time

Job Description

The leading all-flash storage company, Kaminario is committed to driving innovation and redefining the future of modern data centers. Our product is unique and so is our culture. Every employee has a voice, is passionate about technology and plays a role in our success. As a team, we are collaborative, fun loving disruptors. Our offices are cool. Benefits, competitive. Creativity, collaboration and comradery empowers us.

Want to be part of a high energy team that’s changing the storage landscape? 

Kaminario is looking for a rockstar Technical Support Engineer to join our success! Our Support Engineers provide comprehensive technical and application support in a fast-paced global environment. If you are a natural problem-solver and a strong communicator we wants you with us!

Main duties and responsibilities:

  • Dedication to global customer service and ability to understand and deliver on customer’s needs and requirements.

  • Resolving customer problems, complaints and issues utilizing appropriate internal and external resources.

  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

  • Diagnose and resolve technical hardware and software issues.

  • Identify and escalate priority issues per customer specifications.

  • Provide on-call support as needed.

  • Stay up-to-date with system information, changes and updates.

Job qualifications:

  • At least 3 years of experience as a Technical Support Engineer.

  • Knowledge of enterprise storage environments (SAN storage, filesystems, logical volumes, snapshots, etc.)- Advantage 

  • Hands on experience with:

    • Operating systems (Solaris, Linux, Windows)

    • Emphasis on OS tuning for SANs

    • Databases (e.g. Oracle, SQL)

  • Ability to write technical documentation.

  • Familiarity with IT networking concepts.

  • Team player, fast learning curve, eagerness to learn and face new technological challenges.

  • Excellent verbal and written communications skills English

  • French- Major advantage 
     

       About Kaminario

Kaminario, the leading all-flash storage company, is redefining the future of modern data centers. Kaminario K2 is the world’s only all-flash storage solution that delivers the predictability needed to handle the highly unpredictable world of modern businesses, where customers demand speed and ease. To learn more, please visit www.kaminario.com.