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IT Support Technician

G&A | Needham, MA | Full Time

Job Description

We're looking for a passionate IT support technician, who will be responsible for a wide range of activities related to IT support including providing remote support to Kaminario employees in the US and maintaining our lab at our North American Headquarters.

 

YOUR PRIMARY RESPONSIBILITIES:

  • Provide technical assistance and support for incoming queries and issues related to computer systems (laptops and desktops), software and hardware for end-users (Windows 7 and MS applications).
  • Install, modify or repair computer hardware/ software and add new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc.
  • Create accounts and configure hardware as part of the on-boarding process and train new employees for Kaminario IT systems and procedures on their first day.
  • Follow standard help desk procedures.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems.
  • Accountable for the following systems: Linux and Windows systems that support Kaminario infrastructure; Linux, Windows and Application systems that support asset management.
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs and verifying completion of scheduled jobs such as backups.
  • Follow up with customers (Kaminario employees) to ensure issue has been resolved.
  • Run reports to determine malfunctions that continue to occur.
  • Perform a variety of tasks within a Data Center and Network Operations Center environment:
  • Install Linux and Windows operating systems.
  • Monitor the data center infrastructure.

 

YOUR QUALIFICATIONS:

  • Excellent communications and people skills.
  • Understand customer needs and requirements (Internal Kaminario employees).
  • Exhibit a fast learning curve and an eagerness to learn and overcome new technological challenges.
  • Able to work under pressure and against deadlines.
  • Minimum of 5 years of experience working in the IT industry.
  • Knowledge of enterprise storage environments is an advantage.

 

WHAT WE NEED:

  • Two (2) years of college and 4-7 years of directly relevant Information Technology Service Desk experience (Professional Certifications may substitute for up to 1 year experience) or six (6) years’ experience in lieu of education.
  • Preferred Certifications: MCSA, MCP, CompTIA Security+ and ITIL V3 Foundations. Physical

 

REQUIREMENTS:

  • Solid Knowledge in Windows SO
  • Good knowledge in Linux OS
  • Good knowledge in ESX technology
  • Experience with supporting laptops users (hardware and software troubleshooting)
  • Experience with help desk support (support users remotely)
  • Good knowledge with IT tools (image tools, Operating systems troubleshooting tools)
  • Excellent communications and people skills.
  • Require lifting and carrying boxes of supplies or files up to 50 lbs.
  • Must be well organized with the ability to coordinate and prioritize multiple tasks simultaneously.
  • Must be able to communicate effectively, both verbally and in writing.