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Account Manager

Account Services | New London, CT | Full Time

Job Description

About Us:

JobTarget is a game-changing technology firm that operates in the recruitment advertising space. We use technology to help companies market their job openings to specific audiences of talent. For the past 4 years we have been named to the Connecticut Technology Council’s Tech Top 40 list. JobTarget has grown by more than 600% since 2007.

We are looking for an Account Manager to play an integral role in helping us build the world's largest network of job websites.

Responsibilities:

  • Provide high level customer service to all contracted and non-contracted OneClick accounts, ATS/AMS/other resellers, universities and higher education, employers/recruiters, and any other user of JobTarget’s suite of employer/recruiter products and services
  • Maintain a thorough knowledge of the OneClick product and its features and operations; translate knowledge into solutions for our customers
  • Effectively manage customer questions and concerns regarding order fulfillment, pricing and discounts, and the posting process
  • Handle a large volume of phone calls and emails; clearly communicate ideas and give directions to customers, effectively respond to all aspects of customers’ inquiries or requests regarding orders, product/service information, posting status, pricing, etc.
  • Take initiative to prioritize, manage, and complete projects with very little direction or supervision.
  • Be flexible and use good judgment when providing solutions for customers so as to ensure their experience with JobTarget exceeds their expectations.
  • Deliver professional customer service to customers at all times, especially during any instances of emotional strain.
  • Present yourself to customers in a way that reflects JobTarget as a positive, professional, organization dedicated to excellent customer service.

Requirements:

  • 1 - 3 years customer service experience is required
  • Outstanding verbal and written communication skills
  • Friendly, cheerful, outgoing personality
  • Intermediate to advanced computer skills
  • Outstanding attention to detail
  • Hard worker, self-motivated and highly organized
  • Dedicated to completing projects in a timely manner
  • Strong initiative and desire to achieve

JobTarget is an Equal Opportunity Employer.