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Customer Service Representatives

Customer Service | Toronto, Canada | Full Time and Contract

Job Description

Customer Service Representative

Location: Toronto, GTA, Remote within Canada

Job Type: Contract

Job Requirements / Qualifications  

• Must be at least 18 years of age  

• Must have legal work authorization in Canada

• Ability to type at least 25 words per minute  

• Flexible schedule with 24/7 availability  

• Overnight premiums if your shift falls between 10 pm to 6 am  

• High school or GED  

• Excellent command of English needed.  

What we offer  

• Hourly Pay with the opportunity to earn bonuses based on performance or through our employee referral program.  

• An employee assistance program which provides excellent medical, dental and benefits plans 

• Internal career advancement opportunities 

• Several discounts used on various services (Gym, Costco, etc.)  

• Paid Training

Job Responsibilities  

• Provide first-level customer support regarding inbound customer queries.  

• Build and maintain positive customer relations by offering personalized solutions and ensure requests are handled appropriately by coordinating with various functions within the company. • Schedule service calls and follow up with customers/clients  

• Troubleshoots and resolves issues following established guidelines/procedures. Escalate customer issues as required.  

• Responsible for accurate data input using prescribed applications.

Are you passionate about people? Have a history of providing stellar customer service? Reach out today and tell us why you'd be a good fit along with your CV to spatil @

Jibio is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.