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Sales Manager, E-Commerce Call Center

Sales/Customer Service | Riverside, CA | Full Time

Job Description

Your New Challenge in Sales Management?

Do you have a passion for sales? Are you a cyclist or outdoor enthusiast? Do you want to be in a dynamic environment where you'll be challenged to grow beyond your limitations?

Our phone sales and customer service team needs a leader.

At Jenson USA we come to work every day to inspire people to ride, experience and explore. Our core values, including “customers are everything, show them the love” ... “set the pace” ... and “together we can do anything” … help explain the positive, health-minded culture that helped us build a “Top 500” internet retailer and become one of the fastest growing companies in the cycling industry.

A strong fit would be someone with a strong track-record leading a high-growth sales team for a rapidly-growing online retailer.

Our leadership team enables us with visionary thinking, a can-do attitude, and the facilities and resources we need to succeed.

We offer very competitive compensation to top-notch people who will help us continue building an extraordinary company.

What You'd Do

The Sales Manager is responsible for the sales department meeting all sales, customer service and profit objectives; providing leadership, development and direction for the members of the sales & customer service team consisting of approximately twenty members; plus identifying new business opportunities and creating and implementing plans to harvest them.

Where You'd Work

Jenson USA was founded by our CEO, who has assembled a talented business team of fellow biking and outdoor enthusiasts to build a dynamic company that is thriving by continually pushing beyond our limitations.

We are a privately owned company headquartered approximately one hour east of downtown Los Angeles in Riverside, California, which was recently named by Forbes as #8 on its list of “America’s Coolest Cities” for its recreation, arts & culture, local eats and diversity.

Key Responsibilities Include

1.Show our customers the love at every opportunity.

2.Meet assigned sales, customer service and profitability goals.

3.Lead, mentor and train the team.

4.Build a highly effective team dynamic by handling programs and resolving issues including sales incentives plans, work allocation, customer problems, recruiting and hiring new team members.

5.Manage pricing and promotional programs within assigned guidelines. Continually evaluate, refine and improve our selling process and plan.

6.Evaluate selling tools including for customer contact, customer relationship management, and database, then recommend and implement improvements as appropriate.

7.Contribute to the excellent teamwork environment throughout the company.

You Should Bring

1.Consistent track record of achieving sales and profit goals in a rapidly-growing e-Commerce environment.

2.Ability to motivate and lead others to attain goals.

3.Excellent and enthusiastic people and customer service skills.

4.Strong written and oral communication skills.

5.Ability to work with others in a collegial, team oriented environment.

6.Deep knowledge of the biking or outdoor market.

7.A commitment to consistently conduct yourself in a manner consistent with the company culture. We celebrate people who focus on our customers, empower the team, deliver results, deal honestly and openly, take action, and exhibit uncompromising moral character and ethics.

Your Experience Should Include

1.Accomplishments in online retail.

2.Minimum of 5 years managing a team of 15-25 direct report sales people in a rapidly growing B2C company, including hiring, training, motivating and managing.

3.Delivering $10M-$20M annual offline revenue as a team leader.

4.Inside (phone) sales experience.

5.Bachelor’s degree in Business or related area is not required but helpful.

We offer a variety of benefits and perks for employees and their family, with the freedom to choose the plans that best fit their everyday life. 

  • Medical, Dental and Vision Insurance
  • Flexible Spending Account
  • 401(k) Retirement Plan with Employer Matching
  • Supplemental Insurance
  • Relocation Consideration
  • Paid Time Off
  • Proximity to Sycamore Canyon Wilderness Park
  • Employee Purchase Discount Program and Pro Deals
  • Commuter Program
  • Indoor Bicycle Parking
  • Company Celebrations and Social Hours
  • Ping Pong Tournaments
  • Vendor & Service Clinics
  • Professional Growth & Development Opportunities
  • Bicycle (road, mountain, cross) Race Entries
  • Bike Ambassador Program

Jenson USA is an equal opportunity employer. We recognize the value of diversity and do not discriminate on the basis of any characteristic protected by state or federal law. Additional information about our company is available at www.JensonUSA.com/Careers.