Retail Associate II
Corona Store | Corona, CA | Full Time
ABOUT THE TEAM
Jenson USA is an e-commerce cycling retail business.
Our purpose is to inspire people to Ride, Experience, and Explore.
We bring our culture to life through our values.
We are focused on a vision to “grow” beyond our limitations.
WHAT YOU'LL BE DOING
The Retail Associate II position is a sales support role for the retail store.
1. Shows our customers the love at every opportunity!
2. Assists customers with the checkout process
3. Works with customers and team to manage post-sales issues (i.e. returns, warranties, exchanges)
4. Ensures the daily Retail Opening & Closing Procedures are followed
5. Assists with the setup and teardown of events at the retail locations
6. Works on receiving product & restocking the sales floor
7. Assists with the daily upkeep of the store’s cleanliness
8. Answers incoming phone calls and responds to incoming customer emails
9. Performs advanced level bicycle repairs (i.e. change a flat tire, derailleur adjustments)
10. Participates in training opportunities to grow industry knowledge and expertise
11. Other tasks/duties as assigned
WHAT WOULD SET YOU APART
The successful candidate will be an advocate for cycling in the local community and a knowledgeable resource for both employees and customers regarding all aspects of cycling.
- High school diploma or GED equivalent.
- Exceptional customer service knowledge and attitude
- Strong written and verbal communication skills
- Must be computer literate (browser, email, office applications)
WHAT WOULD SET YOU UP FOR SUCCESS
- Outdoor sports industry experience.
- Experience working in a bike shop is a plus
- Familiarity of the bicycle industry.
- Familiarity using a team’s CRM
WHAT WE OFFER
We offer a variety of benefits and perks for employees and their family, with the freedom to choose the plans that best fit their everyday life.
- Medical, Dental and Vision Insurance
- Flexible Spending Account
- 401(k) Retirement Plan with Employer Matching
- Supplemental Insurance
- Relocation Consideration
- Paid Time Off
- Proximity to Sycamore Canyon Wilderness Park
- Employee Purchase Discount Program and Pro Deals
- Commuter Program
- Indoor Bicycle Parking
- Company Celebrations and Social Hours
- Ping Pong Tournaments
- Vendor & Service Clinics
- Professional Growth & Development Opportunities
- Bike Ambassador Program