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Business Systems Analyst

Information Systems | Orlando, FL | Full Time

Job Description


IAAPA is looking for a Business Systems Analyst to join our growing team in Orlando, FL. As part of a growing organization, this unique role will act as a liaison between the business stakeholder, corporate partners, and support teams. He/She will be responsible for eliciting, grooming and documenting business processes and software requirements for product features and technology initiatives for our cloud applications, partner integrations, analytics, and BI reporting. 

This is exciting opportunity to apply your skill set to a company experiencing rapid organizational and technological growth! We are looking for a self-starter who will bridge the gap between business objectives and IT capacity. The right candidate for this role will be able to work directly and effectively with team members, executives and partners to understand business needs, communicate expectations, and execute solutions! 


  • As part of the technology team, the Business Systems Analyst acts as liaison between the business and internal teams to ensure tight collaboration and alignment 

  • Work directly with leadership, business stakeholders, and support teams to gain an understanding of business needs and how they translate to feature requests 

  • Translating those requirements into specifications and work items 

  • Lead the requirements analysis and validation ensuring that the requirement statements are complete, concise, feasible, and verifiable 

  • Define the business problem and primary objectives of new projects. Identify and validate the key business requirements 

  • Create high-quality business analysis artifacts including user stories, use cases, process flows, activity diagrams, wireframes and other common supporting documents (PRDs, BRDs, process diagrams, etc.) 

  • Be solutions-oriented, but know when to escalate roadblocks, issues, and conflicts in a timely manner 

  • Serve as a subject matter expert both internally and externally regarding our applications, integrations and business processes 

  • Support BI and Reporting activities across the organization by creating and running reports utilizing a variety of both industry standard and internal tools including direct SQL queries 

  • Maintain, manage and operate the Microsoft SharePoint platform - which includes (but is not limited to) site deployment, training end-users and site administrator, site configuration, developing new workflows, maintaining and troubleshooting existing workflows, maintain integrity and functionality of existing SharePoint site, etc. 

  • Drive system enhancement efforts to completion by gathering and assessing user requirements with stakeholders and provide configuration, development and application support to the teams enabling enhanced productivity, reporting capabilities and collaboration 

  • Application support for system end-users

  • Triage and break-fix support for internal systems 

  • Evaluation and testing of system changes

  • System testing for enhancements and upgrades



You have current business analysis experience in a software and/or technology setting. You can work independently, but also as part of a larger team, to elicit and use technical and business requirements to drive the software development process. You are able to manage a project’s scope and acceptance through the deployment of the application. You are a strong communicator, both verbally and written, and have written technical documentation. 

  • Strong analytical skills and ability to break down complex business and technical processes into clear requirements (user stories, tasks, acceptance criteria) 

  • Strong understanding of business analysis best practices and tools, preferably in an Agile software development organization 

  • Using practices and processes for the development of well-informed business/system requirements 

  • Interpersonal skills to liaison extensively with partners and internal stakeholders to help negotiate priorities, resolve conflicts among project stakeholders, and establish scope 

  • Good understanding of integration concepts, methodologies, and technologies; functional knowledge of REST, SOAP or similar technologies 

  • Experience with implementing and supporting business systems for Cloud or SaaS products 

  • Passion for exceptional documentation including diagrams, standards, and project papers 

  • Innovative thinker with out-of-the-box ideas to improve process, product and people 

  • Analytical skills to critically evaluate information gathered from multiple sources, reconcile conflicts, disseminate high-level concepts into details, distinguish true needs from amongst the collection of requirements, and create logical and innovative solutions to complex problems 

  • Ability to simultaneously dive deep into the detail with engineers and designers while having command of the big picture to articulate goals and vision to stakeholders 

  • Experience working with test plans, test cases and testing processes 

  • Strong SQL knowledge with extensive experience in data analysis, reporting, BI, and analytics 

  • Experience in SharePoint Online required 

  • Experience in iMIS, a2z, and Salesforce preferred 



  • Bachelor’s degree – preferably in Computer Sciences, MIS or Information Systems desired. 

  • Minimum 3 years related experience required. 

  • Previous experience in attractions industry is a bonus!