Operations | Woodstock, GA | Contract
About Integrity Marketing Group
Integrity Marketing Group is one of the nation’s leading independent distributors of life and health insurance products focused on serving the senior market. Founded in 2006, Integrity develops and distributes life and health insurance products with insurance carrier partners and markets these products through its distribution network, which includes other large insurance agencies located throughout the country that have over 100,000 independent agents.
AIMC, part of the Integrity Marketing Group family of companies, is an influential developer and distributor of Medicare Supplement products with over 20,000 independent agents throughout the United States. AIMC's stellar performance is highlighted by its working relationship with top-ranking insurers and quality-oriented agents. AIMC is recognized as a company that has surpassed expectations for over 24 years. In 2016, AIMC produced more than $120 million in new Medicare Supplement premium.
The Administrative Support Staff , Licensing will provide a high level of office support for our customers by receiving, reviewing, filing and submitting contracts, licenses, applications and various other types of paperwork.
Duties and Responsibilities included, but are not limited to the following:
Compiles and verifies accuracy of data to be entered. compares data entered with data from the documents to ensure accuracy. Takes necessary action to ensure the data submitted is complete, correct and accurate.
Contacts customers to resolve questions, inconsistencies, or missing data from documents they submit.
Enters data from documents into computer following formats displayed on screen.
Keeps record of work completed; transmits entered information into database; files or routes documents after entry.
Responds to customer inquiries regarding the status of submitted documents.
Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Conveys a friendly, positive attitude while maintaining professionalism at all times. Maintains confidentiality.
Quality Management - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.
Oral Communication - Listens and gets clarification; Responds well to questions.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
Judgement - Exhibits sound and accurate judgement; Includes appropriate people in decision-making process.
Planning/Organizing - Uses time efficiently and completes work in a timely manner.
Adaptability - Able to deal with frequent change, delays, deadlines or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
Dependability - Follows instructions, responds positively to managerial direction.
Initiative - Asks for and offers help when needed.
Education and/or Experience
High school diploma or general education degree (GED); prior experience preferred but not required.
Secondary Education in a Business related area of study preferred but not required.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in person, over the phone and in writing.
Ability to apply common sense understanding to carry out written or oral instructions.
To perform this job successfully, an individual should have basic computer navigation skills and knowledge or familiarity of basic computer programs/applications including but not limited to email, word processing, spreadsheet programs, internet, Adobe, etc...
While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk to hear. The employee must occasionally life and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.