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Administrative Support Staff

Administration | Norfolk, NE | Full Time

Job Description

About Premier Companies
Premier Companies is a member of the Integrity Marketing Group family of companies and a leading insurance marketing organization with over 32,000 agents appointed nationally, and 170 employees spread across 6 offices. Premier serves nearly 1 million clients. In 2015, Premier helped insurance carriers place over $400 million in new premium. Founded in 1968, Premier represents more than 70 insurance carrier partners. 

Overview:

Administrative Support Staff 
Premier Senior Marketing - Norfolk, NE 68701

Summary

Provide a high level of office support for our customers by receiving, reviewing, filing and submitting contracts, licenses, applications and various other types of paperwork.

Essential Duties

Duties and Responsibilities included, but are not limited to the following:

Compiles and verifies accuracy of data to be entered. compares data entered with data from the documents to ensure accuracy. Takes necessary action to ensure the data submitted is complete, correct and accurate.
Contacts customers to resolve questions, inconsistencies, or missing data from documents they submit.
Enters data from documents into computer following formats displayed on screen.
Keeps record of work completed; transmits entered information into database; files or routes documents after entry.
Responds to customer inquiries regarding the status of submitted documents.
Competencies

Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Conveys a friendly, positive attitude while maintaining professionalism at all times. Maintains confidentiality.
Quality Management - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.
Oral Communication - Listens and gets clarification; Responds well to questions.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
Judgement - Exhibits sound and accurate judgement; Includes appropriate people in decision-making process.
Planning/Organizing - Uses time efficiently and completes work in a timely manner.
Adaptability - Able to deal with frequent change, delays, deadlines or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
Dependability - Follows instructions, responds positively to managerial direction.
Initiative - Asks for and offers help when needed.
Qualifications

Education and/or Experience

High school diploma or general education degree (GED); prior experience preferred but not required.
Secondary Education in a Business related area of study preferred but not required.
Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in person, over the phone and in writing.
Reasoning Ability

Ability to apply common sense understanding to carry out written or oral instructions.
Computer Skills

To perform this job successfully, an individual should have basic computer navigation skills and knowledge or familiarity of basic computer programs/applications including but not limited to email, word processing, spreadsheet programs, internet, Adobe, etc...
Physical Demands

While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk to hear. The employee must occasionally life and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.