integrisprojects

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Customer Service Representative

Customer Service | Phonix, AZ | Full Time

Job Description

About Us:

Integris is a management and development firm based in Friendswood, TX. Since our inception in 1983, we have been family-owned and operated. Integris is comprised of a diverse team of skilled professionals.
At Integris Projects we believe that good business is built on the foundation of good people. We are looking for experienced Structural Engineer for our Houston office.A Person Who is passionate about their respective field of expertise, and who want to grow their careers

 

Responsibilities:

  • Utilize CRM system to manage assigned work
  • Manage incoming and outgoing phone calls and email inbox
  • Converse with customers and internal departments regarding various service questions
  • Research customer account requirements
  • Process account and invoice corrections
  • Support sales representative on any questions or requests
  • Other tasks as assigned by manager

Requirements:

  • Minimum one years’ experience in a high volume data entry and customer service environment
  • Minimum one-year recent phone experience in a corporate environment communicating with customers
  • Stable employment history
  • Professional appearance and demeanor
  • Intermediate mathematical skills
  • Strong proficiency in Microsoft Excel and Outlook programs
  • Must be able to type minimum of 30 WPM
  • Excellent written and verbal communication skills, including spelling and grammar
  • Excellent organizational skills and a keen attention to detail, with the ability to multi-task and prioritize multiple deadlines
  • Adept at problem solving
  • Flexible with change
  • Willingness to accept constructive criticism and learn
  • Must be able to work in a fast-paced environment with shifting priorities while maintaining a positive demeanor

Bonus Points:

  • Experience in the transportation industry
  • SAP experience
  • Customer Service phone experience

Perk

  • Vision
  • Dental
  • 401k