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Senior Technical Courseware Developer

Product | Palo Alto, CA | Full Time

Job Description

We are looking for a smart, driven, articulate, and “hands-on” technical courseware developer to join the Instart team. This role will be focused on helping our customers and technical evaluators understand the capabilities of our solutions plus guide them on how best to evaluate, deploy, and optimize our service with their modern web sites and applications. 

Do you love digging into new features, setting up and playing with cool technology, extracting best practices from customers and internal users, plus building awesome self-paced training materials? This is the role for you. You get to immerse yourself in our amazing technology and then produce a variety of deliverables, including written and recorded self-paced training modules, how-to guides, and best practices documents that will inform and guide technical users of our web performance and web security solutions.

The ideal candidate will be highly technical, with experience in web application security and/or performance products, and have a proven track record of digging in to learn a product and then producing outstanding technical materials that help technical users learn about and make the best use of cutting-edge technology.

Responsibilities:

  • Create technical deliverables such as written training slides and guides, recorded training, how-to guides, and best practice documentation that help guide customers on how best to deploy and use our services

  • Extracting technical information from our engineering and product management teams plus getting hands-on with new features to understand them inside and out

  • Support new product and feature launches with compelling technical training materials at launch. 

  • Create connections with our biggest and most complex customers to learn about how they use our products, and help other customers learn from their experience and processes. 

  • Provide feedback to the product and engineering teams on new capabilities that would improve our solutions and meet emerging customer needs.

Requirements:

  • 4+ years of technical courseware development, having created a variety of technical training deliverables including written training manuals, lab exercises, recorded training, how-to guides, and best practices documentation.

  • Experience in customer support or technical pre-sales is a plus!

  • Ability to communicate concisely, verbally and in written form, to highly-technical audiences

  • Must be comfortable working independently with minimal direction in a fast-paced environment. 

  • Exposure to high-performance cloud networking and security solutions such as CDNs, ADNs, ADCs, proxies, web application firewalls, DDoS protection systems, and bot management technology will be helpful in coming up to speed quickly.

  • Bachelor’s degree in a technical discipline a big plus.

About Instart:

At Instart, we are building a world where the largest brands in the world can deliver amazing digital experiences to their customers. 

Every major brand today, whether it is online shopping, travel or media, is making huge investments to improve their online experiences to keep up with consumer expectations. As consumers in a digital world, we tend to abandon websites very quickly if the experience is not as good as we expect it to be - fast, engaging, and responsive. With 100+ patents using artificial intelligence and machine learning, Instart’s unique technology continually optimizes the online consumer experience, learning from every interaction across devices and networks.

We’re growing at a rapid pace - on the path to increase our revenue and customer base by 4x in the next couple of years! You have an opportunity to be a part of this amazing growth, working on cutting-edge AI/ML cloud technology with some of the greatest minds, to help the most recognizable brands in the world create better digital experiences.

Instart is backed by major investors who are all looking to see us become the next Unicorn and more – Andreessen Horowitz, KPCB, Tenaya, Greylock, Geodesic, Sutter Hill, and STTelemedia to name a few.  We take pride in the great experience we offer our employees from our flexible work schedules and generous time off program to free lunches and our super cool, dog friendly office in Palo Alto.  

Let’s talk about your next career opportunity at Instart!


Instart is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.