Technical Operations | Palo Alto, CA | Full Time
We’re looking for an IT Technician to join the growing Instart team. As our IT Technician, you will handle the day-to-day IT operations, from hardware setups to account troubleshooting, and provide best-in-class client-side support. You have hands-on experience across a wide IT scope including PC and Mac hardware, software applications, and OS support experience including installation, configuration and troubleshooting. You are customer focused and motivated by team success. In this role, you will adapt to new processes and procedures quickly while dealing with a high volume of requests and ambiguity. To succeed, you must be able to demonstrate strong initiative, learn quickly, be flexible, and demonstrate the ability to maintain high levels of productivity with minimal supervision.
Help resolve issues in all facets of IT (i.e. computers, audio/video, and communications systems)
Manage Mac endpoints and deploy scripts, configuration profiles and software
Create clear and concise end-user documentation for common issues
Assist with software and hardware purchasing
Provide an exceptional level of support through a high degree of flexibility and contextual understanding
Keep current with the latest technologies and best practices with regards to IT support and ops
Continue to build and maintain trust between the IT org and all other teams/orgs
2+ years of experience providing in-office hands-on IT support
Experience in supporting Windows, Mac and/or Linux operating systems
A natural ability to make complex technologies feel simple
Comfort developing, documenting and communicating support-focused processes in collaboration with other teams
Experience with SaaS apps, including G Suite, Okta, Zoom, Slack and other similar systems, as well as with training and supporting employees on their use
Experience utilizing a ticketing system, particularly Jira
Experience with software and hardware purchasing, and inventory management
A strong work ethic and the ability to independently prioritize responsibilities while meeting deadlines
Outstanding and effective interpersonal and communication skills
At Instart, we are building a world where the largest brands in the world can deliver amazing digital experiences to their customers.
Every major brand today, whether it is online shopping, travel or media, is making huge investments to improve their online experiences to keep up with consumer expectations. As consumers in a digital world, we tend to abandon websites very quickly if the experience is not as good as we expect it to be - fast, engaging, and responsive. With 100+ patents using artificial intelligence and machine learning, Instart’s unique technology continually optimizes the online consumer experience, learning from every interaction across devices and networks.
We’re growing at a rapid pace - on the path to increase our revenue and customer base by 4x in the next couple of years! You have an opportunity to be a part of this amazing growth, working on cutting-edge AI/ML cloud technology with some of the greatest minds, to help the most recognizable brands in the world create better digital experiences.
Instart is backed by major investors who are all looking to see us become the next Unicorn and more – Andreessen Horowitz, KPCB, Tenaya, Greylock, Geodesic, Sutter Hill, and STTelemedia to name a few. We take pride in the great experience we offer our employees from our flexible work schedules and generous time off program to free lunches and our super cool, dog friendly office in Palo Alto.
Let’s talk about your next career opportunity at Instart!
Instart is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.