Client Solution Representative
Customer Service | Hyattsville, MD | Full Time
Inspire is an Entrepreneur Academy that invests in tomorrow’s leaders while executing for today’s best! Our team of entrepreneurial, enthusiastic and client-focused members are the “human face” of inspire, helping entrepreneurs both individually and broadly build their presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies.
Inspire Entrepreneur Academy is looking for a Client Solution Representative. In this role, you will be responsible for providing product and technical support to internal and external users by investigating issues and responding to questions, troubleshooting problems, and application performance is meeting expectations. You will work closely with internal team to ensure clients have correct and timely issue resolution and adhere to escalation processes thoroughly to support service level agreements.
Educate our clients about all available products and services and industry trends.
Responsible for professionally representing across all media types (i.e., through written by phone, and email communication and web material)
Answer inbound Support emails/calls, and make outbound follow-ups.
Manage client requests and allocated projects for successful completion.
Assist client with application training and proper use.
Correctly identify and investigate application issues, research answers to guide the client through corrective steps, following escalation processes conscientiously to support service level agreements.
Maintain individual and team quality metrics.
Build trust and reputable working relationships with clients and internal teams.
Drive improved client satisfaction scores.
Adhere to all Inspire Entrepreneur Academy and team-specific processes and procedures.
Utilize approved monitoring resources to analyze technical issues
Collaborate with the sales, design, procurement, and construction teams to improve workflows.
Other duties as assigned
Degree or equivalent preferred
Minimum of 1-2 years customer or client service work or related experience required
Able to work into a rotating shift such as nights, weekends and Holidays.
Excellent written and verbal communication skills required
Ability to handle a high volume, complex inquiries, and high-profile client base
Outstanding customer service and interpersonal skills
Excellent organization and time management
Ability to prioritize multiple tasks, meet deadlines, work effectively under stress, and take direction
Proficient in Windows-based applications and MS Office software products
Ability to multi-task, manage through conflict and use priority setting to accomplish goals required