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Technical Support Representative (5554)

Computer Users Service Specalist | Dallas, TX | Contract

Job Description
Technical Support Representative
Work Location: Dallas, TX

InGenesis is currently seeking a Help Desk Representative to provide routine technical assistance to university faculty and staff with respect to computer problems related to information systems, hardware, software, and/or telecommunications. In this role, you will utilize your skillset in effective communication (written/oral), task prioritization, organization, and interpersonal skills.

If you meet the qualifications outlined below, apply today and we’ll reach out to answer any questions you may have!

Job Duties/Responsibilities/Functions (including but not limited to)
• Respond to phone requests with problems in areas of computer hardware, software, information systems, and/or telecommunications.
• Monitor pending requests to ensure prompt resolution of client problems.
• Maintain records and status of activities.
• Maintain knowledge of current developments/changes in computer hardware, software, information systems, and telecommunications.
• Resolve occasional computer, telecommunications, or systems problems on site.
• Follow-up on resolved client contacts.
• Perform other duties as assigned.

Minimum Qualifications
• Education: High school diploma or equivalent.
• Experience: 4+ years’ experience in computer environment with 2+ of those years providing technical computer support.

About InGenesis
InGenesis is dedicated to placing people in positions that preserve life, improve lives and inspire others. This does not happen without passionate people, skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. Founded in 1998, InGenesis manages thousands of employees, including pioneering healthcare, science, technology and pharma professionals. The workforce solutions company includes almost half of the Fortune 500 in its nearly 300 clients. It is recognized as one of the largest healthcare staffing firms, and InGenesis is the largest minority/women owned healthcare staffing firm in North America.

EEOC Statement
We support a diverse workforce and is an Equal Opportunity Employer who does not discriminate against employees and applicants for employment on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, genetic information, disability, veteran status, or other classification protected by law.