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Service Delivery Lead

Health Care | Salt Lake City, UT | Full Time

Job Description

Service Delivery Lead

InGenesis has an immediate need for a Service Delivery Lead to support the Federal Occupational Health program in Bethesda, MD.  The position is full-time, 40 hours per week Monday – Friday.

Minimum Qualifications

  • Bachelor’s degree in Nursing, Business or Health Administration or related field.
    • In lieu of minimum educational qualifications, 5+ years’ experience actively working in an Occupational Health Center, medical employability programs, or related field such as public health/community health, exercise physiology, health promotion is acceptable.
  • At least one year experience actively working in an Occupational Health Center or related field such as public health/community health, exercise physiology, health promotion.
  • Experience in managing multiple facilities is desirable. 
  • Must demonstrate, through experience on CV, leadership, communication, and organizational skills along with the ability to problem solve. 
  • Must be proficient in Microsoft applications, basic computer and website use.


Primary duties include but are not limited to:

  • Demonstrating comprehensive knowledge of FOH mission, vision, and customer service philosophy.
  • Demonstrating a thorough understanding of the breadth and range of the occupational health services offered by FOH.
  • Demonstrating experience in all aspects of customer management, including customer site visits and teleconference meetings, that are documented in FOH customer management system.
  • Identifying appropriate occupational health services based upon accurate assessment of customer needs; development of accurate Work Orders, ensuring they are published and accurately distributed to relevant service delivery units.
  • Assigned to manage the operational needs complex accounts and customers that require a high degree of interaction, responsible for the oversight of the monthly charge QA for their assigned accounts. 
  • Work with Operations managers, Program Managers and Operations staff to develop, implement and problem solve projects and programs of Clinical Operations for customers.