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Physician Communications Coordinator

Receptionist | Dallas, TX | Contract

Job Description
Physician Communications Coordinator
Work Location: Dallas, TX

Job Summary/Description
Under moderate supervision, serves at a centralized location facilitating and coordinating telephone communication through the hospital and clinic facilities by processing incoming, outgoing, and inter-department telephone and paging traffic.

Job Duties/Responsibilities/Functions (including but not limited to)
• Responsible for calls received at the switchboard. Utilizing reference materials to correctly route callers to appropriate person/department/patient room.
• Responsible for paging throughout the facility, including mobile devices, manual paging, and paging through computer messaging system for physicians and staff.
• Provides check outs, pager reassignments, and places long distance calls for physicians.
• Provides after hours answering service for all clinics including documenting telephone encounters in EPIC and paging appropriate "on calls".
• Prescreens potential tissue donors for Transplant Services by entering in national database.
• Provides campus information, including mailing addresses, directions, and visiting hours to callers.
• Maintains appropriate logs and records in accordance with established policies.
• Provides access to telephonic interpreter services for callers with limited English proficiency.
• Performs other duties as assigned.

Minimum Qualifications
• High school graduation or GED
• Minimum typing/keyboarding speed of 35 wpm, required
• One-year customer service experience, required
• One-year clerical/administrative experience, preferred
• Experience in healthcare environment, preferred
• Proficiency in one of more language addition to English, preferred
• Work requires excellent oral and written communication skills, excellent customer service skills, excellent interpersonal and active listening skills.
• Requires adaptability/flexibility to react positively to changes in the work environment, ability to plan and organize work in a logical, efficient manner, and ability to multitask, i.e. talk and type simultaneously, handle multiple telephone lines with minimal gaps between calls.

About InGenesis
InGenesis is dedicated to placing people in positions that preserve life, improve lives and inspire others. This does not happen without passionate people, skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. Founded in 1998, InGenesis manages thousands of employees, including pioneering healthcare, science, technology and pharma professionals. The workforce solutions company includes almost half of the Fortune 500 in its nearly 300 clients. It is recognized as one of the largest healthcare staffing firms, and InGenesis is the largest minority/women owned healthcare staffing firm in North America.

EEOC Statement
We support a diverse workforce and is an Equal Opportunity Employer who does not discriminate against employees and applicants for employment on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, genetic information, disability, veteran status, or other classification protected by law.