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Patient Services Scheduler

Admin | San Antonio, TX | Contract

Job Description
Patient Services Scheduler
Work Location: San Antonio, TX

Job Summary/Description
Under direct supervision, operates a telephone to route incoming calls to the appropriate party.

Job Duties/Responsibilities/Functions (including but not limited to)
• Receives and relays messages to ensure patients receive the best customer service at their initial call in for screening and registration process.
• Answer Dental Clinic’s incoming calls and schedule appointments for clinical services.
• Take screening messages and respond to inquiries regarding the process to becoming a new patient.
• Check-in patients in clinical areas.
• Perform other duties as assigned.

Minimum Qualifications
• High School Diploma or equivalent.
• Proficient in computer applications MS Word, Excel, Outlook.
• Excellent communication skills.
• Knowledge of customer service principles and practices.
• Knowledge of medical front desk/scheduling appointments.
• Good data entry/typing skills and ability to input data with patient on phone.
• Strong verbal and written communication skills.
• Strong problem analysis and problem-solving skills.
• Customer Service orientation.
• Proficient at organizing work, attention to detail, good judgement, adaptable to changing environments.
• High tolerance for stress and resilience with patient interactions.
• Bi-lingual in English and Spanish preferred.
• Training provided for Axiom system.

About InGenesis
InGenesis is dedicated to placing people in positions that preserve life, improve lives and inspire others. This does not happen without passionate people, skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. Founded in 1998, InGenesis manages thousands of employees, including pioneering healthcare, science, technology and pharma professionals. The workforce solutions company includes almost half of the Fortune 500 in its nearly 300 clients. It is recognized as one of the largest healthcare staffing firms, and InGenesis is the largest minority/women owned healthcare staffing firm in North America.

EEOC Statement
We support a diverse workforce and is an Equal Opportunity Employer who does not discriminate against employees and applicants for employment on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, genetic information, disability, veteran status, or other classification protected by law.