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Patient Call Center Representative

Customer Service Assistant | San Antonio, TX | Contract

Job Description
Patient Call Center Representative
Work Location: San Antonio, TX

Job Summary/Description
We are looking for a Call Center Representative with excellent customer service skills to answer incoming calls for a dental school. Must provide an exceptional screening and registration experience for patients at their initial call, receive and relay messages, and route calls to appropriate parties. If you have great customer service skills and enjoy answering phones then this position may be for you!

Job Duties/Responsibilities/Functions (including but not limited to)
• Under direct supervision, will operate a telephone console or switchboard to route incoming calls to the appropriate parties.
• Receive and relay messages and possibly operate a paging system.
• Take screening messages and respond to inquiries regarding the process to becoming a new patient.
• Responsible for screening incoming calls and answering inquires to programs, appointments, etc. Performs other duties as assigned.

Minimum Qualifications
• High School Diploma or equivalent
• Proficient in computer applications
• Excellent communication skills
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology
• Good data entry/typing skills and ability to input data with patient on phone
• Strong verbal and written communication skills
• Strong problem analysis and problem-solving skills
• Proficient at organizing work, attention to detail, good judgement, adaptable to changing environments
• High tolerance for stress and resilience with patient interactions
• Bi-lingual English/Spanish preferred

About InGenesis
InGenesis is dedicated to placing people in positions that preserve life, improve lives and inspire others. This does not happen without passionate people, skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. Founded in 1998, InGenesis manages thousands of employees, including pioneering healthcare, science, technology and pharma professionals. The workforce solutions company includes almost half of the Fortune 500 in its nearly 300 clients. It is recognized as one of the largest healthcare staffing firms, and InGenesis is the largest minority/women owned healthcare staffing firm in North America.

EEOC Statement
We support a diverse workforce and is an Equal Opportunity Employer who does not discriminate against employees and applicants for employment on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, genetic information, disability, veteran status, or other classification protected by law.